Shubhum Karmakar
York,YOR
Summary
Accomplished Store Manager with a proven track record at Domino's Pizza UK, enhancing customer satisfaction and streamlining store operations. Expert in inventory management and customer service management, I excel in mentoring teams to exceed performance goals. My leadership has fostered a positive, efficient workplace, significantly improving client relations and operational efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Dominos Pizza UK
07.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Dominos's Pizza
12.2012 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor of Science - Science Education
Ranchi University , India
Ranchi , India04.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Team leadership and coaching
- Inventory Management
Timeline
Store Manager
Dominos Pizza UK
07.2022 - Current
Store Manager
Dominos's Pizza
12.2012 - 03.2022
Bachelor of Science - Science Education
Ranchi University , India
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