Oracle R12
Shubhanshu Usrete
Finance & Accounts
Bhopal
Summary
Accomplished Operations Manager with a proven track record at QX Global Group, enhancing customer satisfaction and streamlining operations. Skilled in Power BI and adept at problem-solving, successfully led teams through strategic implementations and performance improvements, significantly boosting efficiency and employee morale.
Overview
6
6
years of professional experience
Work History
Operations Manager
QX Global Group
08.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Assistant Manager
QX Global Group
02.2022 - 07.2023
- Transitioned UK-based project by on-site visit and ensured proper knowledge transfer, and the same was passed to the respective team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Deployed multiple Kaizen in the project to reduce the scale of manual work using VBA coding.
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
Team Leader
QX Global Group
02.2021 - 01.2022
- Handled Oracle Fusion software transition for Indian and UK Division with proper end-to-end testing.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Ensured cross-functional training of team members for growth and process development.
- Prepared monthly operational dashboard based on Power BI Tool for client presentation.
- Managed team size of 5 members during this period.
- Monthly operational call with client to discuss challenges and uncertainty in the process.
Senior Accounts Officer
QX Global Group
02.2020 - 01.2021
- Handled AP/AR/MA-related activities, invoice processing, bank reconciliations, supplier reconciliations, and shared mailbox management, etc.
- Coordinating with site buyers and suppliers to resolve invoice queries.
- Setting up supplier payments, ensuring accuracy is maintained.
- Preparing weekly cash forecast for UK and Indian subsidiary.
- Training team members under cross-functional training program.
- Supervised team member and trained to handle the Indian subsidiary operations.
Accounts Officer
QX Global Group
06.2018 - 01.2020
- Handled Indian subsidiary operations of a UK manufacturing business.
- Involved in purchase and sales invoice processing, query resolution, receipt posting in Oracle software.
- Performing bank reconciliation on a daily basis and reporting to the client.
- Ensuring all purchase invoices are processed before month end, as per SLAs and KPIs.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Education
Inter-CA -
Institute of Chartered Accountant of India
04.2001 -
B.Com - Taxation
The Bhopal School of Social Science
Bhopal 04.2001 -
HSC - Commerce
International Public School
Bhopal 04.2001 -
Skills
Operations Management
Customer Service
Problem-Solving
Chat-Gpt Operation
MS Office - Excel, PowerPoint, Word
Software
Oracle Fusion
Opera
Sage
Power Bi
Languages
Hindi
Native language
English
Advanced
C1
German
Beginner
A1
Timeline
Operations Manager
QX Global Group
08.2023 - Current
Assistant Manager
QX Global Group
02.2022 - 07.2023
Team Leader
QX Global Group
02.2021 - 01.2022
Senior Accounts Officer
QX Global Group
02.2020 - 01.2021
Accounts Officer
QX Global Group
06.2018 - 01.2020
Inter-CA -
Institute of Chartered Accountant of India
04.2001 -
B.Com - Taxation
The Bhopal School of Social Science
04.2001 -
HSC - Commerce
International Public School
04.2001 -
Similar Profiles
Mandeep KCMandeep KC
Senior Accounts Officer at QX Global GroupSenior Accounts Officer at QX Global Group
Vishal ShahVishal Shah
Assistant Manager - Data Protection & Business Exc at QX Global GroupAssistant Manager - Data Protection & Business Exc at QX Global Group
Pratik BhattPratik Bhatt
Senior Manager at QX Global GroupSenior Manager at QX Global Group
Kajal ChaurasiyaKajal Chaurasiya
Accountant Executive at QX Global GroupAccountant Executive at QX Global Group
Sukanya MitraSukanya Mitra
AI Prompt Engineer and Quality Analyst at Nvidia (Spectrum Consultants)AI Prompt Engineer and Quality Analyst at Nvidia (Spectrum Consultants)