Shubhangi Gupta

· Demonstrated proficiency in test administration and management of testing environments, ensuring strict adherence to business processes.

· Successfully administered over 100+ UKVI, Life Skills and ACCA examinations in 3 months, demonstrating excellence in customer relationship management.

· Enhanced process efficacy by optimizing prioritization and strategic improvements resulting in an 80% decrease in customer authentication processing time.

• Evaluated diverse organizational systems using RACI charts to identify workflow, communication, and resource utilization issues.
• Analyzed end-user needs to efficiently define business scope as per post research data and gave professional presentations highlighting finds and recommended optimizations.
• Directed organizational change management for the entire business carve out of Lloyd’s Register to Lloyd’s Register Quality Assurance by implementing data driven strategies.
• Facilitated cross-functional collaboration amongst global teams, serving as a key liaison between the Consulting team, IT team, and Stakeholders, securing a five-year contract with Goldman Sachs.
• Conducted thorough RFP audits technical documentation of operations to devise and deploy improvement strategies.

• As a business process analyst, for a platform enhancement project for UBS Bank, efficiently delivered maintenance deliverables along with new software enhancements,provide resolutions for production issues.
• Worked with stakeholders to determine implementation and integration of system-oriented projects.
• Assisted employees with resolving network problems at remote locations.
• Acted as a liaison handling multiple global vendors for successful configuration, testing, and deployment of Group policy objects adhering to company data governance frameworks.
• As a data analyst for Bank of America, for a fast paced migration project, spearheaded peer-programming initiative across multiple stakeholders, resulting in 25% increase in process efficacy within one agile sprint.

• Held cross-functional roles across the entire software development lifecycle, from inception to project delivery across data migration project.
• Documented system configuration, mapping and processes.
• Successfully re-engineered 3000+ loan elements within 2 months by implementing data transformation following agile processes.