Summary
Overview
Work history
Education
Skills
Websites
Timeline
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SHUBHAM LIMBU

Middlesbrough

Summary

Experienced logistics and operations professional with expertise in carrier management, import/export compliance, and freight forwarding. Skilled in logistics coordination, shipping, and distribution with proficiency in MS Office Suite, SAP systems, and data analysis. Adept at client communication, issue resolution, and service recovery, ensuring seamless operations and customer satisfaction. Holds HAZMAT training and possesses inventory control expertise. Strong adaptability, teamwork, multitasking, and problem-solving skills.


Career goal: To optimize logistics operations, enhance service delivery, and drive efficiency within a dynamic organization.

Overview

7
7
years of professional experience

Work history

Amazon Associate

Amazon
UK
06.2023 - 03.2025
  • Responsible for efficient stowing of items, maintaining high productivity, and adhering to quality standards to ensure smooth operations in a fast-paced warehouse environment
  • Collaborated with team members to optimize storage space, reducing errors and maximizing accuracy and speed in inventory management
  • Demonstrated adaptability by seamlessly transitioning between fulfillment centers, maintaining productivity and meeting daily stowing targets consistently

Service Delivery Agent

dnata
Dubai
11.2021 - 01.2023
  • Completed import and export documentation and updating activities at counters, ensuring compliance with procedures, contributing to dnata's significant revenue growth
  • Coordinated with Government Authorities (Customs, Municipality, Health, Police) to ensure smooth cargo and mail movement, resulting in increased efficiency in cargo handling
  • Conducted dangerous goods checks, adhering to safety regulations and ensuring accurate, timely information for operational teams
  • Supported company initiatives in expanding cargo handling capabilities
  • Managed global logistics requests and collaborated with customs professionals and transport teams, facilitating timely deliveries and minimizing costs

Cargo Agent

dnata
Dubai
02.2020 - 11.2021
  • Strengthened customer relationships through proactive communication with over 200 clients, enhancing customer satisfaction and retention
  • Resolved customer complaints with a high first-contact resolution rate, improving overall service efficiency
  • Conducted investigations for lost, delayed, and damaged shipments, consistently achieving successful resolutions
  • Collaborated with various departments to streamline service recovery efforts, reducing resolution times and improving overall service response

Warehouse Assistant

Dulsco
Dubai
01.2018 - 02.2020
  • Consulted with customers to provide cost-effective shipping options for both domestic and international shipments
  • Managed the preparation of bills, invoices, and air cargo shipments, maintaining a high on-time delivery rate
  • Achieved accuracy and efficiency in picking and dispatching goods, consistently exceeding warehouse performance targets
  • Resolved inventory issues, ensuring seamless warehouse operations

Education

Master of Science - International Management (Applied) (Operations)

Teesside University

Bachelor of Science - Science Education

Hemvati Nandan Bahuguna Garhwal University

Skills

  • Carrier management
  • Documentation compliance
  • Import/export processes
  • Client communication
  • Issue resolution
  • Service recovery
  • Identifying and addressing carrier issues
  • Optimizing processes
  • Proficiency in MS Office Suite
  • Adaptability
  • Teamwork
  • Communication
  • Multitasking
  • Customer Service
  • Operations management
  • Knowledge of sap system
  • Freight forwarding basics
  • Logistics coordination
  • Shipping and distribution procedures
  • Data analysis and interpretation
  • HAZMAT training
  • Inventory control expertise

Timeline

Amazon Associate

Amazon
06.2023 - 03.2025

Service Delivery Agent

dnata
11.2021 - 01.2023

Cargo Agent

dnata
02.2020 - 11.2021

Warehouse Assistant

Dulsco
01.2018 - 02.2020

Bachelor of Science - Science Education

Hemvati Nandan Bahuguna Garhwal University

Master of Science - International Management (Applied) (Operations)

Teesside University

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SHUBHAM LIMBU