SHUBHAM KUMAR
Hounslow
Summary
Results-oriented professional in hospitality and industrial sectors, specialising in operations management, customer service, and workforce training. Optimised processes and enhanced guest satisfaction while ensuring compliance with industry standards. Focused on safety, quality, and operational efficiency, consistently delivering impactful results.
Overview
6
6
years of professional experience
Work History
Warehouse Assistant
Amazon
London, City of London
11.2023 - Current
- Checked incoming stock, picked and packed orders, organised and stored inventory, maintained stock levels, loaded and unloaded deliveries, operated warehouse equipment (like forklifts), conducted inventory checks, and created a clean and safe working environment within the warehouse.
Hospitality Team Member
Madhu's
London
08.2023 - 09.2024
- Resolved customer complaints and conflicts diplomatically, ensuring guest satisfaction.
- Provided excellent customer service, creating positive and memorable dining experiences.
- Maintained food safety and hygiene standards, ensuring compliance with regulations.
- Created a welcoming environment by engaging with guests and fostering a positive atmosphere.
- Inspected meals before delivery to ensure quality and accuracy.
- Supported bar staff during busy times, assisting with garnishes and cocktail preparation.
- Delivered food and drinks promptly, meeting timing expectations.
- Assisted in fine dining and afternoon tea service, maintaining high presentation standards.
Trainer
Kataria Kool and Drink
12.2020 - 12.2021
- Completed daily hygiene documentation to record completed work.
- Managed stock levels for cleaning materials to meet operational demand.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Beverages - INDIA
- PPE (Personal Protective Equipment)
- ISO
Internship Trainer
PepsiCo
01.2020 - 05.2020
- Optimised workplace safety procedures, incorporating latest research to enhance compliance and reduce risks.
- Reported health and safety risks within area of work.
- Processed production materials within tight timelines, ensuring seamless operations and supply chain efficiency.
- Monitored stock levels of raw materials and food supplies, adhering to established control procedures to prevent shortages.
- Packed and labelled finished goods before delivery.
- INDIA
Education
Master of Business - BUSINESS MANAGEMENT
BPP
London, UK09-2024
Bachelor of Science - FOOD AND SCIENCE TECHNOLOGY
Gndu
Amritsar04-2020
Skills
- Warehouse operations
- Inventory management
- Logistics coordination
- Stock organisation
- Material handling
- Safety compliance
- Food hygiene standards
- Payment processing
- Process optimisation
- Problem-solving
- Leadership abilities
- Communication skills
Languages
English
Custom
http://www.linkedin.com/in/shubham-kumar-139b4915a
Timeline
Warehouse Assistant
Amazon
11.2023 - Current
Hospitality Team Member
Madhu's
08.2023 - 09.2024
Trainer
Kataria Kool and Drink
12.2020 - 12.2021
Internship Trainer
PepsiCo
01.2020 - 05.2020
Master of Business - BUSINESS MANAGEMENT
BPP
Bachelor of Science - FOOD AND SCIENCE TECHNOLOGY
Gndu