Shubham Kumar
Ghaziabad ,India
Summary
- Organised Team Leader with 3 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
- Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
- Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management.
- Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
1
1
Certification
Work history
Team Leader
IEnergizer
Noida, India
10 2021 - Current
Led a team of 20 members in delivering high-quality customer service.
Monitored team performance, setting goals and providing regular feedback and coaching.
Implemented process improvements that increased efficiency and reduced handling times.
Resolved conflicts and challenges within the team, promoting a positive and collaborative work environment.
Tracked key performance metrics, providing reports to senior management to inform decision-making.
Conducted training sessions for new hires and ongoing skill development workshops for team members.
Customer Service Representative
IEnergizer
Noida, India
09 2018 - 09 2021
Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
Consistently exceeded individual performance targets and supported team initiatives.
Education
Bachelors Of Tourism Studies - Tourism
Indira Gandhi National Open University
04/2019 - 10/2023
Skills
- Leadership & Team Management: Experienced in leading diverse teams to achieve performance goals
- Problem Solving & Decision Making: Adept at analyzing challenges and implementing effective solutions
- Conflict Resolution: Proven ability to handle interpersonal conflicts with diplomacy and fairness
- Time Management: Skilled in managing multiple tasks and meeting deadlines in fast-paced environments
- Communication & Collaboration: Strong interpersonal skills for effective teamwork and stakeholder management
- Coaching & Mentoring: Experienced in developing team members’ skills and guiding them to success
- Performance Tracking & Reporting: Proficient in tracking KPIs and creating detailed reports for management
- Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), CRM systems
Certification
- Spanish B2 Certifications from Instituto Hispania
Languages
Spanish
English
Timeline
Team Leader
IEnergizer
10 2021 - Current
Customer Service Representative
IEnergizer
09 2018 - 09 2021
Bachelors Of Tourism Studies - Tourism
Indira Gandhi National Open University
04/2019 - 10/2023