Shubham
Hayes,United Kingdom
Summary
Energetic and friendly recent graduate with excellent communication and interpersonal skills. Eager to apply learned skills in practical settings and develop new knowledge from team. Seeking to gain deeper understanding of industry and seize opportunities for career progression. Experienced customer service Assistant with background in communicating with clients, creating presentations and assisting event organisation. Works hard to maintain smooth business operations with exceptional time management, task prioritisation and organisational skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Wardrobe Fitting Assistant
Ranauta Interiors
London, United Kingdom
10.2022 - Current
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Completed assigned work within deadlines and to company standards.
- Answered phone calls and emails for management team during busy periods.
- Understood and adhered to company's health and safety policies.
Customer service representative
Dmart store
Panipat, India
01.2021 - 09.2022
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Obtained feedback from customers to improve service experience.
Education
Msc Management with data Analytics - Business
Bpp University
London 09.2022 - 08.2023
BCA - Computer Applications
Arya PG College
Panipat 07.2018 - 06.2021
12th - Business
Victor public senior secondary school
Panipat03.2018
10th - Mathematics and science
Victor public senior secondary School
Panipat03.2016
Skills
- Multitasking
- Customer Service
- [Language] skills Hindi, English,Punjabi
- Good team player
- Sincere and hardworking
- Ability to adapt new environment
- Engaging with people
Languages
English
Advanced
C1
Hindi
Advanced
C1
Punjabi
Advanced
C1
Timeline
Wardrobe Fitting Assistant
Ranauta Interiors
10.2022 - Current
Msc Management with data Analytics - Business
Bpp University
09.2022 - 08.2023
Customer service representative
Dmart store
01.2021 - 09.2022
BCA - Computer Applications
Arya PG College
07.2018 - 06.2021
12th - Business
Victor public senior secondary school
10th - Mathematics and science
Victor public senior secondary School
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