Shubha Hande

• Responsible for the oversight of production and query management of a diverse range of institutional reports and factsheets for European and Middle East based clients, covering the full range of the firm's investment capabilities to ensure they are delivered accurately and in a timely manner.
• Interaction with many global functions of the business, notably Relationship Managers, Client Service, Investment Managers, Operations and Information Technology and responsible to develop and maintain additional client service support to regional Relationship Management teams.
• Handling and coordinating the timely and accurate delivery of data used within client reports.
• Responsible for Query management and coordinating client requests.
• Responsible for on-boarding of new clients and dealing with change requests for existing clients.
• Liaise with global operational, portfolio management, performance teams as required to ensure scheduled and ad-hoc client reporting requirements are met.
• Looking for maximizing the automation potential of client reporting and dependent systems for efficient workflow and production.
• Responsible for overseeing the setting up of new Factsheets and managing changes to the existing Factsheets by working with key stakeholders to ensure content is relevant and accurate for the fund range.
• Looking to identify client requirements and seek to work closely with client relationship teams to define their needs, seeking ways to enhance the client experience.
• Reviewing the Investment Management Agreements and responsible in providing the sign off on reporting capabilities.

WTS Investment Operations (2017 to April 2020)

• Ensuring the settlement of Trades on Settlement date.
• Liaison with the front office and custodian in order to settle trades in a timely manner and to resolve failing trades.
• Liaising with the EMEA onshore team to resolve various queries.
• Ensuring there are no failing trades on a given day.
• Investigation and proper resolution on fixing the failing trades to ensure there is smooth settlement.
• Following up with brokers if there are any issues with the settlements and ensuring the instructions match.
• Following up with custodies if there are any issues while releasing the trade instructions and ensuring the instructions sent to custodies are released on time to the market.
• Using custody portals to check the holdings, SSIs, Settlement status etc.
• Handled escalation cases from junior staff efficiently; provided expert solutions for complex problems.

Client Fee billing in Investment Operations (2016 to 2017)

• Generation of Client invoices in Revport application.
• Deriving the Fee amount for a customized time period for client account.
• Onboarding multiple North American clients to Revport which requires fee billing services from NT.
• Testing the invoice, fee billing, billing methodologies changes that came from clients through PIRs , to make sure they are implemented before the upcoming billing cycle.

Client Reporting and Accounting in Investment Operations (2011 to 2016)

• Analyzing the portfolio with various checks to make sure the issues are resolved on daily and monthly basis.
• Interacting with North America Client service teams to resolve multiple queries raised by clients.
• Raising queries with the multiple shared services teams like Trade postings, settlements, Cash postings, derivatives, Income, Corporate action, Asset set-up & Pricing, etc to make sure the Accounting data is clean.
• Providing support to performance team in fixing multiple performance related skewed returns, issues related to Rate of return, incalculable returns.
• Onboarding multiple clients to SIMCORP Coric which requires reporting and to make sure the reporting requirements are met as per agreed SLAs.
• Generation of Coric valuation and performance reports as per client requirements in SIMCORP Coric.
• Reviewing the reports generated out of Coric to match client requirements and identifying issues in the reports and ensuring they are addressed to the relevant team till it stands resolved.
• As process SME, responsible for creating and maintaining DPADs, training multiple new joiners on the procedures, applications and data flow within the process also ensuring timely training sessions are conducted in order to eliminate any training gaps within teams.
• Proposed multiple process improvement ideas to the robotics team so they were incorporated to client reporting automation.
• Implemented data backup procedures, minimized risk of data loss during system failures.