Shu Inotsume

Housekeeping Department:

• Gained extensive experience in various roles within the housekeeping department, including Trainee, Room Attendant, Public Area Attendant, Floor Manager, and Housekeeping Coordinator.
• Increased knowledge of following LQA (Leading Quality Assurance) standards and room arrangements to ensure high-quality service and guest satisfaction.

Guest Experience Department:

• Collaborated with a team of 10 to send pre-arrival emails and organize arrival amenities.
• Responded to both internal and external emails and calls efficiently.
• Assisted in organizing room decorations for special occasions.
• Merged guest profiles on the hotel system to ensure seamless service pre, during, and post-stay.

Guest Relations Department:

• Greeted and checked in VIPs and top clients of the hotel, ensuring a personalized experience.
• Served as a lobby ambassador, explaining hotel facilities to guests and maintaining the presentation of public areas to meet hotel standards.
• Organized gifts for VIP clients for special occasions.
• Handled guest complaints and concerns promptly and effectively.
• Created pre-arrival VIP lists and recorded VIP guest preferences for the management team.
• Assisted the front office team when necessary to ensure smooth operations.