Shruti Nikhil
Ilford,RDB
Summary
Reliable, well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
7
7
years of professional experience
Work History
Night Receptionist
The Connaught Hotel
11.2022 - 05.2024
- Liaison between guests and other hotel departments such as concierge, restaurant reservations or transportation services.
- Maintained accurate records of room bookings, payments, and other relevant information for smooth operations.
- Maintained strict confidentiality regarding guest information, adhering to company policies and procedures.
- Provided exceptional customer service by addressing special requests from guests during their stay.
- Addressed guest inquiries and resolved issues promptly, ensuring guest satisfaction.
- Ensured cleanliness of lobby area and attended to any necessary maintenance tasks, contributing to a well-presented hotel environment.
Graphic Designer
Freedom From Cancer Relief and Research Foundation
03.2020 - 10.2021
- Increased social media engagement through the creation of shareable blog posts tailored to specific platforms'' audiences.
- Posted and promoted articles on social media platforms to engage target audience.
- Set layouts and selected photos for stories to boost readership.
- Managed editorial calendar, ensuring timely publication of high-quality content in line with company objectives.
- Oversaw CMS migration process smoothly without affecting site''s overall functionality or performance.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Managed content distribution to online channels and social media platforms.
- Utilized analytics and site metrics to determine areas of improvement.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, brochures, banners, and signs.
- Conceptualized creative designs for print materials, banners, and signs.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Worked closely with security personnel implementing safety protocols guaranteeing the well-being of all participants during conferences.
Receptionist
The Residency Towers
11.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative
Conneqt Business Solutions
06.2017 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - Visual And Performing Arts
The Tamandu Dr. J. Jayalalitha Music And Fine Arts
India06.2014
Skills
- Strong Work Ethic
- Patience and composure
- Reliability and punctuality
- Microsoft Office knowledge
- Guest Relations
- Customer service expertise
- Administrative Support
- Scheduling appointments
- Event Planning Assistance
Timeline
Night Receptionist
The Connaught Hotel
11.2022 - 05.2024
Graphic Designer
Freedom From Cancer Relief and Research Foundation
03.2020 - 10.2021
Receptionist
The Residency Towers
11.2019 - 04.2020
Customer Service Representative
Conneqt Business Solutions
06.2017 - 10.2019
Bachelor of Arts - Visual And Performing Arts
The Tamandu Dr. J. Jayalalitha Music And Fine Arts
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