Shruthi S Shanivarasanthe

Experienced ITIL Service Management Consultant Skilled in conducting comprehensive assessments, designing tailored service management solutions, and providing strategic guidance to align IT services with business objectives. Strong communicator and collaborator with the ability to liaise effectively across teams and stakeholders to ensure seamless service delivery.

PMP Training Completed

Gained global exposure in Belgium and UK

2012 - Blue Thanks award - by Service Delivery   Manager for handling corporate audit successfully without any flaw

2013 - Blue Thanks award - For the support and  service provided throughout the year in 2012

2014 - Manager’s Choice Award - For following and   adhering to IBM Value - Practice, Think. Prepare. Rehearse

2016 - Star of the Year award for outstanding   contribution to the Organization

2017 - Service Commitment award

BMC Remedy, SNOW,  Ivanti

I Enjoying Cooking, Painting and Drawing, learning concepts of alternative therapies

• Skilled in conducting comprehensive assessments, designing tailored service management solutions, and providing strategic guidance to align IT services with business objectives.
• Adept at implementing ITIL best practices, leading process improvement initiatives, and driving transformative change within diverse IT environments.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Identified opportunities for automation within client organizations, reducing manual effort required for routine tasks while improving overall accuracy levels.
• Led workshops on ITIL methodology and best practices to improve internal knowledge and application within organization.
• Facilitated productive communication between clients and technical teams, ensuring timely resolution of issues.
• Mentored and guided employees to foster proper completion of assigned duties.
• Regularly reviewed project scopes to ensure appropriate allocation of resources based on changing priorities or unforeseen challenges.
• Streamlined resource allocation processes by implementing efficient scheduling and tracking systems. Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Enhanced operational performance by conducting regular audits and making necessary adjustments to processes.
• Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
• Coordinated automation in cloud environment for incident self-healing and service request fulfillment.
• Developed team members skills through targeted coaching sessions, cross skill trainings, resulting in improved individual performance.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
• Improved major incident resolution times by implementing efficient processes and communication strategies.
• Led root cause analysis investigations for significant events, identifying corrective actions to prevent recurrence.
• Boosted customer satisfaction levels by ensuring timely and effective responses to major incidents.
• Actively participated in post-incident reviews, sharing lessons learned and driving continuous improvements in response protocols.
• Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
• Championed proactive approach to problem management by identifying potential risks before they escalated into significant issues.
• Oversaw post-mortem meetings after major incidents, fostering collaboration among stakeholders to address underlying issues effectively.

Gained global exposure in Belgium and UK

2012 - Blue Thanks award - by Service Delivery Manager for handling corporate audit successfully without any flaw

2013 - Blue Thanks award - For the support and service provided throughout the year in 2012

2014 - Manager's Choice Award - For following and adhering to IBM Value - Practice, Think. Prepare. Rehearse

2016 - Star of the Year award for outstanding contribution to the Organization

2017 - Service Commitment award

BMC Remedy, SNOW, Ivanti

I Enjoy Cooking, Painting and Drawing, learning concepts of alternative therapies

Gained global exposure working in Belgium and UK

2012 - Blue Thanks award - by Service Delivery Manager for handling corporate audit successfully without any flaw

2013 - Blue Thanks award - For the support and service provided throughout the year in 2012

2014 - Manager's Choice Award - For following and adhering to IBM Value - Practice, Think. Prepare. Rehearse

2016 - Star of the Year award for outstanding contribution to the Organization

2017 - Service Commitment award

BMC Remedy, SNOW, Ivanti

I Enjoy Cooking, Painting and Drawing, learning concepts of alternative therapies