Shruthi Shobha Jayachandra
Edinburgh,MLN
Summary
Product-focused leader & influencer with 14+ years of experience building SaaS and enterprise platforms across regulated settings, mixing deep technical knowledge with excellent customer and business acumen. Strong record of turning customer challenges into prioritized roadmaps, owning backlog strategy, operational models, and cross-functional delivery utilizing Agile and data-driven decision making. Skilled in stakeholder alignment and market readiness, collaborating with Engineering, Sales, Enablement and Support teams to create scalable and outcome driven products.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Product Manager
N-able
12.2021 - 04.2026
- Designed unified risk model integrating vulnerability management (CVM), security awareness (SAT), and penetration testing, enabling MSPs to prioritise remediation based on business impact rather than alert volume, while managing product backlog and assessing performance through KPIs and customer feedback.
- Framed MSS initiatives around business outcomes, reduced MTTR, improved visibility, partner efficiency, and demonstrable security ROI, strengthening customer retention, upsell readiness, and long-term platform stickiness across N-able ecosystem.
- Defined product KPIs for CVM, SAT, and Pen Testing, and authored comprehensive 30-60-90-day Product Manager execution plan covering discovery, delivery alignment, partner enablement, post-launch review, and QBR-ready reporting.
- Led customer-driven Managed Security Services (MSS) product plan for CVM (Critical Vulnerability Management) and SAT (Security Awareness Testing), addressing customer pain points of fragmented tools, excessive signals, and manual reporting.
- Led complex, multi-stream initiatives at N-able, including spearheading Customer Retention Playbook and creating clear product requirement documents through customer surveys, while developing programme roadmaps by gathering requirements across business units and stakeholders.
- Ensured development team had all necessary resources for project execution.
- Operated as central communication hub for stakeholders by producing leadership reporting/dashboards on progress and operational outcomes (capacity planning, enablement progress and outcomes).
Jira Solution Architect/Tools & Process Owner
Enphase Solar Energy
03.2018 - 11.2021
- Conducted extensive research on industry trends; this led to a more informed decision-making process about technology integration into current systems.
- Developed comprehensive solutions by understanding and analysing client specifications.
- Collaborated with stakeholders to produce bespoke IT solutions fitting their unique requirements.
- Delivered high-quality solutions for business needs whilst meeting tight deadlines.
- Liaised with external vendors for procurement of IT services, resulting in cost-effective sourcing of products.
- Coordinated cross-functional teams, fostering a collaborative environment and enhancing productivity levels.
- Managed risks during project lifecycles, ensuring smooth transitions between stages and minimising downtime.
- Streamlined project executions, resulting in reduced lead times and improved delivery rates.
- Oversaw all phases of software development lifecycle, ensuring quality assurance at every stage.
- Facilitated Agile ceremonies as Scrum Master, enhancing delivery predictability and optimising backlog grooming.
- Was able to onboard 800+ members onto new tool and process.
- Fostered confidence in post-incident reviews by ensuring thorough analysis and follow-up.
Senior Software Engineer
Finastra Software Solutions
07.2011 - 03.2018
- Created customer request handling system in SFDC and managed L3 support through JIRA.
- Successful record of migrating team from CollabNet-Team Forge to JIRA, Handled and excelled in JIRA administration and customer handling.
- Maintained user roles, profiles, security settings, objects, page layouts and alerts within Salesforce.
- Communicated business requirements flexibly and concisely, advising on features and enhancements to address business problems and promote user adoption.
- Passionate and Confident to handle 2500+ users and worked with developers, customer support teams to ensure customers have been appropriately trained and that are effectively tracking and reporting against adoption of new feature from point of launch.
- Coordinated with customers to raise awareness of available support services and guide them on effective usage.
- Delivered global training programs across India, UK, US, and Europe to drive consistent adoption of Agile practices.
Education
MSc - Strategic Project Management
Heriot-Watt University
Edinburgh2021
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University
Karnataka, IndiaSkills
- Programme/Project/Product Management
- Leadership & Business Analysis
- Stakeholder & Vendor Management
- Market analysis
- Competitive analysis
- UX/UI Engagement
- Decision-making & Risk Mitigation
- Planning & Negotiation
- Communication
Certification
- Certified Scrum Product Owner (CSPO)
- Certified Scrum Master from Scrum Alliance (CSM)
- Certified Information Privacy Professional/Europe (CIPP/E) - Training Completed
- Certified SFDC 201 (Administration)
- Certified SFDC 401 (Platform Developer)
Core Qualifications & Awards
Core Qualifications
· Languages & Tools: C, Perl, PL/SQL, HTML, CSS, Visualforce, SOQL, SOSL
· Platforms: JIRA, Confluence, Salesforce, Aha, Bitbucket, Slack, GitHub, Asana, JIRA Service Desk, JIRA Align, Tableau, MS Teams, TestRail
· Frameworks: Scrum, Kanban, SDLC
· AI Platforms: Notion, Claude, Wireframes
Awards
- Spot Award from top management for being customer-focused and speedy delivery of work.
- Spot Award for implementation of Performance testbed for JIRA.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/shruthi-sj-9911a34b/
Timeline
Product Manager
N-able
12.2021 - 04.2026
Jira Solution Architect/Tools & Process Owner
Enphase Solar Energy
03.2018 - 11.2021
Senior Software Engineer
Finastra Software Solutions
07.2011 - 03.2018
MSc - Strategic Project Management
Heriot-Watt University
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University