Summary
Overview
Work history
Education
Skills
Timeline
Generic
shruthi rajendran

shruthi rajendran

Birmingham,West Midlands

Summary

Talented leader offering over 4 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes. Enthusiastic and energetic student with strong academic record and readiness to take on new challenges. Offers comprehensive education and excellent communication skills to learn quickly and support team. Thrives in fast-paced, busy environments. Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue. Goal-oriented hospitality leader experienced in running profitable restaurants with proven success in building reputation for quality and service. Specialises in management establishments using proven leadership, planning and problem-solving abilities. [Job Title] with proven hospitality expertise to provide first-class customer experiences. Combines exceptional planning, strategy and leadership abilities to build successful service teams. History developing underperforming restaurants into reputable, profitable businesses. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Restaurant floor manager

the lancester
Wolverhampton, west midlands
07.2023 - Current
  • Maintained food hygiene and alcohol service compliance through regular training and spot checks.
  • Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
  • Boosted team morale with upbeat culture and atmosphere, reducing staff turnover by 34%.
  • Prevented operational disruptions by monitoring liquor and wine inventory and promptly reordering low-stock items.
  • Ensured profitability of operations by scheduling staffing levels in line with business needs.
  • Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
  • Led team to constantly achieve daily restaurant KPIs through ongoing coaching and mentoring.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.

Customer service representative

Davids bridal
Birmingham, west midlands
02.2023 - 06.2023
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Visual merchandiser

H&M
Bangalore,India, Karnataka
04.2022 - 09.2022
  • Designed display signage to captivate customers' attention and provide details for products and promotions.
  • Updated floor design for facility to make best use of sales space, enhancing product presentation.
  • Planned aesthetically pleasing displays to showcase company products and capture new sales.
  • Optimised product and display locations to generate maximum visual impact.
  • Reviewed product performance on periodic basis to refine marketing and merchandising strategies.
  • Replenished display inventory, restructuring based on available stock.
  • Produced post-campaign reports to analyse KPIs.
  • Took advantage of seasonal trends to create relevant and sophisticated displays.
  • Determined selection of products and display items for collections and promotional events.
  • Created interior displays to promote products in line with corporate sales objectives.
  • Promoted seasonal products and trends to promote movement of stock.

product stylist

Amazon
Bangalore ,India , Karnataka
01.2021 - 09.2022
  • Coordinated styling shoots, including organising photographer, casting models
  • Observed discretion and confidentiality to optimise client trust and enhance loyalty.
  • Recommended fresh styling ideas to inspire clients to try new fashion trends and discover personal style.
  • Interviewed clients to identify size, style and colour preference.
  • Offered thorough client consultations to assess bespoke needs and demonstrating expertise in styling.
  • Attended fashion shows, events and trade fairs to adopt new trends for styling.
  • Built rapport to maintain client loyalty and maximise customer spending.
  • Provided expert advice and personalised styling tips to exceeded client expectations.
  • Styled for a private client base of refrence + clients.
  • Advised hair, makeup and wardrobe teams on style guidelines for internartional brands
  • Collaborated with clothing suppliers to provide latest collections to clients.
  • Liaised with photographers to direct and guide models on set to maximise quality of imagery.

Accounts assistant

Electro engineer
coimbatore,India, tamil nadu
03.2021 - 04.2022
  • Input sales, purchase and cash transactions.
  • Prepared Excel spreadsheets to track banking transactions and financial performance.
  • Verified items billed against items received, following up with vendors to reconcile variances.
  • Reconciled all company accounts, including credit cards and expenses.
  • Managed payroll by tracking employee hours and entitlements.
  • Supported preparation for annual audit process.
  • Maintained nominal and subsidiary ledgers.
  • Produced accurate general ledger entries with [Software].
  • Recorded and filed cash transactions for financial statement development.
  • Kept and updated digital and physical financial records.
  • Collected monthly direct debits from customers as per agreement.
  • Assisted in preparation of annual accounts and annual budgets.
  • Processed expense requests for accountant to approve.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Navigated various accounting systems and followed different accounting techniques to meet company standards.
  • Recorded sales transactions, outgoing payments, and receipts to support financial governance.
  • Managed office expenditure within expenditure budgetary limits.
  • Helped with preparation of management accounts and end-month duties.
  • Completed daily and monthly bank reconciliations and noted any discrepancies.
  • Monitored accounts payables and receivables to proactively spot and handle problems.
  • Totalled up revenue from different sources to create full picture of income.
  • Prepared balance sheets and trial accounting balances.
  • Calculated bills owed by customers, prepared invoices and distributed statements.
  • Calculated expenditures in comparison to budget targets and reported on overages.

Sales consultant

Gap Inc
bangalore ,India, KARNATAKA
11.2019 - 02.2021
  • Increased revenue through upselling and consistent contract renewals.
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Identified prospect needs and offered appropriate products and services.
  • Delivered initial telephone consultations with warm leads, applying different sales strategies to overcome objections.
  • Presented online demonstrations and training to new clients for supportive onboarding experience.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
  • Met targets for outbound calling to support marketing and awareness campaigns.
  • Empathised with customers and translated technical concepts to promote understanding.
  • Applied exceptional customer service skills across all sales channels to engage prospects.
  • Leveraged skills in industry networking and business relationship-building to develop profitable client base.

Education

bachelor of commerce - accounting and finance

Sindhi University
bangalore ,India
06.2014 - 05.2017

PGD in fshion design - fashion

JD institute of fashion technology
bangalore ,India
07.2018 - 09.2019

masters in international accounting and finance - accounting and finance

Aston University
Birmingham
09.2022 -

Skills

  • Restaurant Excellence Visit (REV) understanding
  • Strong work ethic
  • Employee feedback management
  • Dynamic, friendly hostess
  • DUPLICATE - Point of Sale system operation
  • Staff scheduling
  • Hospitality business management
  • Performance improvement
  • Produce costings
  • Inventory control and record keeping
  • Employee management
  • Project budgeting
  • Cost-controls
  • Guest dispute resolution
  • Performance and wage reviews
  • Natural leader
  • Operations management
  • Business operations expertise
  • Conflict resolution techniques
  • Passion for customer satisfaction
  • External recruitment
  • Opening and closing procedures
  • Workflow optimisation

Timeline

Restaurant floor manager

the lancester
07.2023 - Current

Customer service representative

Davids bridal
02.2023 - 06.2023

masters in international accounting and finance - accounting and finance

Aston University
09.2022 -

Visual merchandiser

H&M
04.2022 - 09.2022

Accounts assistant

Electro engineer
03.2021 - 04.2022

product stylist

Amazon
01.2021 - 09.2022

Sales consultant

Gap Inc
11.2019 - 02.2021

PGD in fshion design - fashion

JD institute of fashion technology
07.2018 - 09.2019

bachelor of commerce - accounting and finance

Sindhi University
06.2014 - 05.2017
shruthi rajendran