Shrushti Mujpuria
Southampton,Hampshire
Summary
Skilled as a customer service associate with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
2
2
years of professional experience
Work history
Customer support associate
Concentrix
Vadodara , Gujarat
10.2022 - 09.2023
- Handled complaints with calm and diplomatic manner, organizing refunds or replacements as required.
- Achieved 95% satisfaction rate across 1000+ customer surveys.
- Responded to calls and web chats within target timeframes, handling 15+ per hour.
- Provided professional customer service, offering can-do attitude to all requests.
- Resolved customer issues efficiently, seeking support from supervisor when necessary.
- Studied new products and customer service processes to anticipate and plan for common future enquiries.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Tracked orders and processed refunds for new and existing customers.
- Registered and updated accurate customer information on database.
Care worker
Care (a private clinic)
Vadodara , Gujarat
09.2021 - 09.2022
- Assisted individuals with daily activities to facilitate independent living.
- Maintained accurate records to effectively measure client development against care plan objectives.
- Planned, prepared and served meals for numbers of clients, strictly following prescribed dietary orders.
- Facilitated regular leisure activities to fully engage clients.
- Talked and actively listened to service users to nurture trusted relationships.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
- Adapted communication to enhance understanding of non-verbal, deaf, or elderly clients.
Education
BSc in biomedical sciences - Biology
Solent University
Southampton 09.2023 -
Skills
- Lead management
- Excel proficiency
- Dispute resolution
- Customer care
- Instant messaging
- Brand awareness and representation
- Payment processing
- Data verification procedures
- Care management
- Documentation management
- Programme operations
- Social services
- Child welfare checks
Languages
English
Fluent
Hindi
Native
French
Upper intermediate
German
Intermediate
Timeline
BSc in biomedical sciences - Biology
Solent University
09.2023 -
Customer support associate
Concentrix
10.2022 - 09.2023
Care worker
Care (a private clinic)
09.2021 - 09.2022
Similar Profiles
Tomás FerreiraTomás Ferreira
Revisor De Conteúdo Offline at ConcentrixRevisor De Conteúdo Offline at Concentrix
Yaswanth VasudevanYaswanth Vasudevan
Application Support Engineer at ConcentrixApplication Support Engineer at Concentrix
Ashwanth NairAshwanth Nair
Senior Operations Representative at ConcentrixSenior Operations Representative at Concentrix
Hadi Al-YasinHadi Al-Yasin
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Mercykutty DevasiaMercykutty Devasia
Registered Nurse at Various AgenciesRegistered Nurse at Various Agencies