Branch Manager
HDFC Bank
Koom Kalan, Ludhiana, India
06 2021 - Current
- Spearheading the entire gamut of Branch Business including Core Income business, Operations, Customer Service, People Management, AML Compliance, Security & Safety in accordance with RBI Guidelines
- Setting & achieving branch sales targets in Liabilities Products, Third Party Products like Mutual Funds, Insurance and in Assets Products
- Safeguarding stability of income from existing set of privileged clients and exploring avenues for new income generation from existing as well as new clients
- Identifying risk management issues & internal controls deficiencies through internal audit and providing recommendations for improving the organization’s operations, in terms of both efficient & effective performance
- Controlling & monitoring branch resources i.e. operating staff, sales team as well as the relationship manager channel for business acquisition and achievement of branch budgets
- Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms always
- Facilitating business growth by delivering high-quality solutions, establishing high value HNI accounts & customer retention strategies
- Preparing & updating Operational Manuals as per regulatory guidelines and bank's internal policies
- Preparing Regulatory Reports as per the guidelines and ensuring timely & accurate filings of the same
- Coordinating project deliverables with various teams internally & externally for timely completion of the projects
- Monitoring the Office Accounts and reversal of the Funds Outstanding in Office Accounts within the TAT
- Resolving customer issues/complaints/ queries to ensure client satisfaction of the highest level with maximum efficiency and within stipulated time by achieving delivery & service quality norms
- Monitoring performance of the team to ensure efficiency in process operations and mentoring the team to meet individual & group targets; organizing training & development programs by liaising with external/internal trainers & consultants