SHREY SONI
Bristol,UK
Summary
A postgraduate Business Analytics student with strong communication skills developed through great experience in various team leadership roles. Dedicated professional in the hospitality industry who excels at creating memorable guest experiences as a customer assistant. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
Work history
Front Desk Coordinator
Mr. Brown
Delhi, India
2024.03 - 2024.06
- Offered friendly customer service and handled challenging situations with ease which increased efficiency by 30%.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Development and Operations Associate
Urban Company
Gurugram
2022.03 - 2022.04
- Redesigned the skincare department's database at Urban Company, enhancing data management using MS Excel and SQL which led to an increase in customer satisfaction.
Head Event Management Intern
Impressions - JIIT
2022.01 - 2022.02
- Head the event planning intern team while maintaining a track of the event flow.
- Managing the events under the guidance of senior team members during D-days.
Crew Member
The Burger Club
New Delhi
2021.10 - 2021.12
- On floor duties, cash handling, food service, venue presentation.
Volunteer Educator
Pehchaan The Street School (NGO)
Delhi
2021.09
- Mentored underprivileged children to support their academic and personal growth.
Education
Master of Science - MSc Business Analytics
University of Bristol
Bristol, United Kingdom 09/2024 - 09/2025
Bachelor of Science - B. Tech in Electronics and Communication Engineering
Jaypee Institute of Information Technology (JIIT)
UP, India 07/2018 - 08/2022
Skills
- Organisational and time management
- Communication and Relationship Management
- Leadership
- Team Building
- Customer relations
- Upselling
- Spirits, wine and food service
- Fine dining experience
- Microsoft Word, PowerPoint and Excel
Websites
IELTS (English Proficiency)
Academic Band 8
- Listening- 8.5, Reading- 8.5, Writing- 7, Speaking- 7.5
• CEFR Level- C1
Timeline
Front Desk Coordinator
Mr. Brown
2024.03 - 2024.06
Business Development and Operations Associate
Urban Company
2022.03 - 2022.04
Head Event Management Intern
Impressions - JIIT
2022.01 - 2022.02
Crew Member
The Burger Club
2021.10 - 2021.12
Volunteer Educator
Pehchaan The Street School (NGO)
2021.09
Master of Science - MSc Business Analytics
University of Bristol
09/2024 - 09/2025
Bachelor of Science - B. Tech in Electronics and Communication Engineering
Jaypee Institute of Information Technology (JIIT)
07/2018 - 08/2022