Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline

Shreyash Patel

London

Summary

IT professional with expertise in inventory management, network monitoring, and issue diagnosis. Proficient in preventive maintenance, technical support, and equipment setup, ensuring efficient resource allocation. Skilled in antivirus software installation, LINUX, AWS, and Windows OS, with strong capabilities in time management and customer service. Committed to enhancing organizational efficiency through technological innovation and effective IT consultation.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

IT support technician

Vaidik PC world (Proprietor)
Surat, Gujarat
05.2021 - 12.2023
  • Managed office IT inventory for efficient resource allocation.
  • Ensured a smooth transition during office relocations by organising and setting up all necessary IT equipment.
  • Monitored computer networks, ensured continuous uptime.
  • Diagnosed network issues for seamless connectivity.
  • Devised preventive maintenance schedules, reduced unexpected downtime incidents.
  • Provided technical assistance to staff members, increased productivity levels.
  • Resolved critical issues on time by providing 24 and 7 IT support.

Education

Bachelor of Science - Computer Science

Veer Narmad South Gujarat University, India
07.2017 - 02.2020
  • Course of study in application development
  • CGPA 6.63
  • Honours Degree
  • Focus on Computer Applications
  • Dissertation in Web application development

Master of Science - Computer Science

Middlesex University, London
01.2024 - 01.2025
  • Academic honours in Blockchain development
  • Continuing education courses in IT support engineering
  • Focus on IT support engineer (CompTIA A+, Security+, Network+)

Skills

  • IT inventory management
  • Network monitoring
  • Issue diagnosis
  • Preventive maintenance
  • Technical support
  • Equipment setup
  • Resource allocation
  • Problem-solving
  • Antivirus software installation
  • LINUX
  • Amazon Web Services
  • Windows O/S
  • Time management
  • Attention to detail
  • Adaptability
  • Customer service
  • Working with vpns
  • Microsoft office suite proficiency
  • Remote desktop support
  • IoT knowledge
  • Virus protection
  • IT consultation
  • Operating systems proficiency

Languages

English
Advanced
Hindi
Advanced (C1)

Certification

  • Introduction to Technology Apprenticeship Job Simulation - Accenture, Certificate of Completion July 7th, 2025
  • Solutions Architecture Job Simulation Certificate of Completion May 3rd, 2025, Forage
  • Computer Components and Peripherals for IT Technicians, Feb 2025, LinkedIn
  • Troubleshooting Common PC Issues for Users, Feb 2025, LinkedIn


References

References available upon request.

Timeline

Middlesex University - Master of Science, Computer Science
01.2024 - 01.2025
IT support technician - Vaidik PC world (Proprietor)
05.2021 - 12.2023
Veer Narmad South Gujarat University - Bachelor of Science, Computer Science
07.2017 - 02.2020

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Shreyash Patel