Photography
Shreyas Mahadev
Business Analyst | Marketing Analyst
Norwich,NFK
Timeline
University of East Anglia - Master of Science, Business Analytics And Management
09.2023 - 09.2024
Client Service Analyst - Theorem India Pvt Ltd
09.2021 - 09.2023
Marketing Analyst - L&T Technology Services
08.2019 - 09.2021
University of Mysore - BBA, Finance
07.2015 - 07.2018
Work History
Client Service Analyst
Theorem India Pvt Ltd
09.2021 - 09.2023
• Analyses CRM and operational data to support process improvements and strategic decisions.
• Created documentation and delivered training on new internal tools and dashboards.
• Supported budgeting-related reporting through case trend analysis and service volumes.
• Used Salesforce to manage, extract, and analyse pipeline and service activity data.
• Collaborated with cross-functional teams to translate business needs into technical enhancements.
• "Rockstar Rookie" Award for enhancing CRM usability and driving innovation.
Marketing Analyst
L&T Technology Services
08.2019 - 09.2021
• Contributed to data preparation and campaign reporting by working with senior analysts on Power BI dashboards.
• Assisted in gathering and cleaning data to support marketing performance reviews.
• Participated in CRM-related tasks including data uploads and form conversions.
• Collaborated with internal teams on documentation and process tracking, laying the foundation for structured reporting workflows.
• Developed key skills in Excel, Power BI, and stakeholder communication.
Summary
Detail-oriented and analytically skilled professional with over 4 years of experience in business analysis, CRM systems, and data-driven support roles. Proficient in Power BI, Excel, SQL, and Salesforce, with hands-on experience creating dashboards, delivering regular reports, and supporting budgeting and forecasting initiatives. Comfortable working with large datasets, collaborating across Finance, Sales, and Customer Success teams, and supporting strategic business decisions with traceable, well-documented analysis.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Education
Master of Science - Business Analytics And Management
09.2023 - 09.2024
BBA - Finance
07.2015 - 07.2018
Skills
Client retention strategies
Data analysis
Microsoft Office Suite
Project management
Workflow Analysis
KPI tracking
Pivot tables
SQL proficiency
Business process mapping
Gap analysis
Risk assessment
Stakeholder management
CRM systems
Operations management
Forecasting and planning
Operations analysis
Dashboard development
Business analysis
Telephone and email etiquette
Data migration
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceFlexible work hoursCompany CultureCareer advancementWork from home optionInterests
Hiking
Swimming
Software
Salesforce
Jira
Zoho
Microsoft dynamics 365
Python
Power BI
Microsoft Office Suite (Excel, PowerPoint, Word)
SQL
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