As a skilled professional in supply chain and logistics with expertise in customs operations and customer service, I am transitioning into a procurement role. I excel in preparing and reviewing import documentation, ensuring compliance, and optimizing supply chain efficiency. My strong communication skills facilitate smooth stakeholder interactions and swift issue resolution. With a proven ability to track costs and identify procurement savings, I am detail-oriented and adept at problem-solving in fast-paced environments, making me a valuable asset to any procurement or logistics team.
•Prepared and reviewed import documentation, ensuring organized and accurate records for compliance with auditing standards.
•Liaised with customs authorities to facilitate timely clearance of imported goods, submitting necessary declarations and paperwork.
•Stayed updated on import regulations, verifying that all goods met safety and quality standards.
•Served as primary point of contact for stakeholders, coordinating smooth movement of goods and resolving issues promptly.
•Calculated and tracked import duties and taxes, ensuring accurate and timely payments to prevent delays.
•Monitored more than 60 shipments per day throughout transportation process, providing real-time updates to enhance transparency and client satisfaction.
•Proactively identified and resolved shipment-related issues, minimizing disruption to operations.
•Provide friendly and efficient service to customers, assisting with inquiries and ensuring positive shopping experience through product knowledge and availability.
•Assist with stock replenishment, maintaining accurate inventory levels and proper product display to meet customer demand.
•Address and resolve customer complaints promptly, escalating issues to supervisors as necessary to ensure satisfaction and retention.
•Identify opportunities for cost savings in inventory management while achieving high level of customer satisfaction.
•Implement First-In, First-Out (FIFO) inventory management system to reduce waste up to 60% and enhance procurement practices.
•Conduct daily stock audits and waste recording to maintain accurate inventory records and minimize excess.
•Ensure sales floor is consistently well-stocked, directly enhancing shopping experience and sales performance.