Shrawan Vishwakarma

Mumbai ,India

Summary

Leadership Roles: Successfully led teams to improve customer satisfaction and operational efficiency.
Skill Development: Enhanced expertise in communication, problem-solving, and customer service.
Awards and Recognition: Received awards for outstanding performance, attendance and customer service excellence.
Career Growth: Progressed through roles, demonstrating adaptability and a strong work ethic.

GeBBS

Sakinaka Mumbai , India

04 2023 - 01 2025

Insurance Follow-up: Regular follow-up with insurance companies is crucial to resolve pending claims and ensure timely reimbursements
Denial Management: Identifying and addressing denied claims by correcting errors or providing additional information to secure payments.
Compliance and Record Keeping: Ensuring adherence to regulations like HIPAA by maintaining accurate and secure billing records.
Follow-up on Claims: Make outbound calls to insurance companies and patients to follow up on unpaid claims and resolve billing discrepancies

Teleperformance

Malad, Mumbai , India

09 2021 - 02 2023

Handling Inquiries: Managing customer inquiries through various channels like phone, email, and chat, providing timely and accurate information.
Problem Resolution: Resolving customer complaints and escalate complex issues to appropriate departments.
Communication Skills: The role emphasizes active listening, effective communication, and problem-solving skills.

Call 2 Connect

Malad Mumbai , India

11 2017 - 09 2021

Customer Interaction and Communication: Handle customer inquiries via phone, email, or chat, ensuring effective communication and empathy.
Problem-Solving and Issue Resolution: Resolve customer queries and complaints efficiently, escalating complex issues when necessary.
Product Knowledge and Education: Provide information about products and services, guiding customers on usage and benefits.
Data Management: Maintain accurate customer records in CRM systems.
Team Leadership and Training: Guide and supervise junior team members, ensuring high service standards.
Feedback and Surveys: Conduct surveys to gather customer feedback and analyze data for strategic improvements.

Smt. Kamladevi Gauridutt Mittal College of arts and commerce

Customer Interaction and Communication: Handle customer inquiries via phone, email, or chat, ensuring effective communication and empathy
Problem-Solving and Issue Resolution: Resolve customer queries and complaints efficiently, escalating complex issues when necessary
Product Knowledge and Education: Provide information about products and services, guiding customers on usage and benefits
Data Management: Maintain accurate customer records in CRM systems