Shravan Kumar Allam
Stockport,cheshire
Summary
Friendly Customer Service Associate with knack for resolving issues and enhancing customer satisfaction. Excelled in managing high-volume customer interactions, consistently improving feedback scores and fostering loyalty. Known for creating positive environment and streamlining processes to boost team efficiency.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer service associate
Concentrix
Bredbury, Stockport
02.2025 - 03.2025
- Managed high volume of calls daily, maintaining composure under pressure.
- Resolved customer queries by utilising in-depth product knowledge.
- Utilised CRM system proficiently to record customer interactions accurately.
- Enhanced customer satisfaction by providing timely and effective solutions.
- Demonstrated strong problem-solving abilities when resolving customer complaints effectively.
- Identified potential upselling opportunities whilst addressing customer needs.
- Implemented feedback from customers to improve service delivery standards.
- Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions.
- Consistently met set targets without compromising quality of service.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Analysed customer needs through Probing to recommend appropriate products or services.
Crew member
SSP Food Travel Experts
Manchester, Cheshire
01.2024 - 02.2025
- Executed daily operation procedures ensuring adherence to the company's policies.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Provided personalised customer service fostering loyalty amongst clients.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Handled high-pressure situations calmly providing solutions promptly.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Supported management in administrative tasks enhancing operational efficiency.
Customer service associate
Sutherland Global
Hyderabad, Telangana
01.2021 - 12.2021
- Delivered exceptional service to customers, ensuring repeat business.
- Facilitated smooth transactions with keen attention to detail.
- Fostered positive relationships with customers through professional behaviour.
- Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Completed transactions to replace or exchange defective items.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Applied conflict management to stressed and concerned customers.
- Implemented CRM systems to streamline operations.
Education
Master of Science - Accounting and Finance
University of Salford
Salford 01.2024 - 01.2025
Master of Business Administration - Technology Management
Osmania University
Hyderabad, India 08.2017 - 08.2019
Skills
- Microsoft Office
- Problem-solving
- Telephone etiquette
- Multi-channel customer engagement
- Service-Oriented mindset
- Customer needs analysis
- Live chat operation
- Email management
- Fast typing speed
- Sales expertise
Affiliations
- Work out, Eating Healthy, Travel, Music
References
References available upon request.
Timeline
Customer service associate
Concentrix
02.2025 - 03.2025
Crew member
SSP Food Travel Experts
01.2024 - 02.2025
Master of Science - Accounting and Finance
University of Salford
01.2024 - 01.2025
Customer service associate
Sutherland Global
01.2021 - 12.2021
Master of Business Administration - Technology Management
Osmania University
08.2017 - 08.2019
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