Shradha Janib
London
Summary
IT Support and Infrastructure Professional with 5 years of experience in Active Directory administration, enterprise application support, and IT service management. Skilled in user administration, Group Policy management, troubleshooting, and system support. Proficient in Python, SQL, and Excel, with a strong ability to analyze issues, optimize processes, and support business-critical IT operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Engineer II
ATOS
Bangalore
12.2022 - 03.2024
- Administered Active Directory environments, including user account creation, modification, deactivation, password resets, and access management.
- Created and managed Organizational Units to support user, group, and resource administration.
- Configured, applied, and troubleshot Group Policy Objects to enforce security settings and organizational policies.
- Diagnosed and resolved Active Directory authentication, account lockout, and access-related issues.
- Investigated and resolved Windows Registry-related issues impacting user systems and application functionality.
- Analyzed system, application, and security logs to identify root causes and troubleshoot technical incidents.
- Configured and supported Microsoft Outlook and email services, resolving mailbox, profile, and connectivity issues.
- Managed user provisioning and deprovisioning processes in accordance with security and compliance requirements.
- Resolved infrastructure and directory services incidents through ServiceNow while maintaining SLA compliance.
Associate Online Solution Specialist
PowerSchool India Pvt Ltd
Bangalore
02.2020 - 11.2022
- Managed product lines i.e, Student Information System (SIS) and Online Forms.
- Investigated and resolved technical issues related to Online Forms by analyzing and modifying HTML, CSS, and JSON configurations.
- Troubleshot complex application issues by replicating reported problems in non-production environments before implementing fixes in customer production environments.
- Diagnosed software defects, configuration issues, and system errors, providing timely resolutions while maintaining system stability.
- Managed and tracked support tickets through JIRA and other ticketing systems, ensuring compliance with SLA requirements and escalation procedures.
- Delivered remote customer support using Bomgar screen sharing, chat, and remote access tools, as well as Talkdesk for inbound and outbound customer communications.
- Educated customers and stakeholders on product functionality, best practices, and troubleshooting steps to improve user adoption and satisfaction.
- Collaborated with internal teams to investigate escalated incidents, validate solutions, and ensure successful issue resolution and follow-up.
Migration Service Trainee
Microland
Bangalore
09.2018 - 02.2019
- Executed OS migration projects, addressing system-level issues to ensure smooth transitions.
Education
MSc - Data Science
University of Hertfordshire
05-2026
Bachelor of Engineering - Computer Science
GSSSIETW
01-2018
Skills
- Communication Skills
- Quick Learner
- Team Collaboration
- Attention to Detail
- Documentation & Knowledge Sharing
Linkedln
linkedin.com/in/shradha-j-9b43ba307
Certification
- Microsoft Azure Fundamentals
Hobbies and interests
- Dance
- Travel and Explore
- Vlogging
Projects
Traffic Sign Classification using Deep Learning | MSc Data Science Project
- Developed a deep learning-based traffic sign recognition system using CNN and transfer learning models on the GTSRB dataset (50K+ images, 43 classes).
- Implemented image pre-processing, normalization, data augmentation, and hyperparameter tuning using TensorFlow and Kera's.
- Achieved 95% classification accuracy with a custom CNN model, outperforming VGG16 transfer learning architecture.
- Evaluated model performance using precision, recall, F1-score, and confusion matrix analysis to improve robustness in real-world driving conditions.
- Tools & Technologies: Python, TensorFlow, Kera's, NumPy, Pandas, Matplotlib.
Timeline
Associate Engineer II
ATOS
12.2022 - 03.2024
Associate Online Solution Specialist
PowerSchool India Pvt Ltd
02.2020 - 11.2022
Migration Service Trainee
Microland
09.2018 - 02.2019
MSc - Data Science
University of Hertfordshire
Bachelor of Engineering - Computer Science
GSSSIETW