SHRADHA JANIB
Watford,United Kingdom
Summary
Dynamic professional with a strong ability to work collaboratively as part of a team, demonstrating exceptional problem-solving skills and leadership capabilities. Committed to driving team success through effective communication and strategic thinking. Eager to leverage these competencies in a challenging role that fosters growth and innovation.
Overview
7
7
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work history
Sales Assistant - Part Time
Wenzel's the Bakers
Watford
02.2025 - 07.2025
- Responsible for providing the high level of customer service.
- Responsible for the production and fulfilment of customer orders.
- Assisting in the kitchen.
- Maintained, clean, presentable and stunning product displays.
Associate Engineer II
ATOS
Bangalore
12.2022 - 03.2024
- Maintained user accounts, security groups, and organizational units within Active Directory.
- Supported group management, including password resets and access control changes.
- Skilled in planning, designing GPOs, addressing AD replication issues, and performing Active Directory backup and restore.
- Collaborated efficiently to achieve goals and SLAs.
- Efficiently operated the ServiceNow ticketing tool to handle various service requests and incidents.
Associate Online Solution Specialist
PowerSchool India Private Limited
Bangalore
02.2020 - 11.2022
- Managed user accounts, including creation, deletion, permissions, and VPN access within Active Directory.
- Managed product lines such as Student Information System and Online Forms.
- Addressed customer concerns by diagnosing issues, providing effective solutions, and ensuring follow-up.
- Educate the customers, and potential customers, who have questions about the company's product.
- Monitored escalation progress using JIRA and various ticketing systems proficiently.
- Provided exceptional customer support using Bomgar's chat and screen share features as well as Talkdesk's call handling capabilities.
- Clarified customer issues, explained optimal solutions, and ensured follow-up on cases.
Migration Service Trainee
Microland India Private Limited
Bangalore
09.2018 - 02.2019
- Executed system migration from Windows 7 to Windows 10 for enterprise-level organization.
- Identified and resolved operating system problems.
Education
Master of Science - Data Science
UNIVERSITY OF HERTFORDSHIRE
Bachelor of Engineering - Computer Science
GSSSIETW
Skills
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
Certification
- The ULTIMATE ITIL 4 Foundations Certification Course from Udemy
- Windows Server 2019: Active Directory, GPO, R. Server Access from Udemy
Hobbies
- Cooking
- Mobile Games
- Dancing
- Travel
Timeline
Sales Assistant - Part Time
Wenzel's the Bakers
02.2025 - 07.2025
Associate Engineer II
ATOS
12.2022 - 03.2024
Associate Online Solution Specialist
PowerSchool India Private Limited
02.2020 - 11.2022
Migration Service Trainee
Microland India Private Limited
09.2018 - 02.2019
Bachelor of Engineering - Computer Science
GSSSIETW
Master of Science - Data Science
UNIVERSITY OF HERTFORDSHIRE
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