SHRADHA EZHAVA
Rainham,Essex
Summary
Administrative professional with 6+ years of experience in Customer service, HR, and Administrative support. Proven ability to handle multiple tasks simultaneously and meet deadlines. Excellent communication skills with effective time management make me an ideal team member. Advanced Computer Skills and proficiency in Microsoft Office (Outlook, Teams, PowerPoint, Excel & Word) and experience scheduling calls on various platforms like Webex, Skype, and Zoom. Willingness to take on added responsibilities to meet team goals with a Positive attitude.
Overview
7
7
years of professional experience
Work history
Administrative Executive
TM UK CARS LTD
Hornchurch, Havering
06.2022 - 06.2023
- Detail-oriented and able to handle multiple tasks simultaneously Experience in managing all Admin and HR work
- Handles administrative tasks, such as processing finances, taking confidential information, and organizing documents
- Manages customer inquiries and complaints
- Keeps track of documentation, such as sales invoices and warranty information
- Is organized, detail-oriented, and has good communication skills
- Handle confidential information and documents with discretion and maintain their proper organization.
- Provided customers with outstanding service, extending relationships for future business opportunities.
Administrative Assistant
Meghraj Technologies
01.2019 - 01.2022
- Managed administrative tasks throughout routine workdays and special events
- Prepared high-quality reports, presentations, and briefs
- Provided excellent customer service by phone, email, and in person
- Handled requests, feedback, and queries in a timely and professional manner
- Optimized office efficiency by effectively managing incoming and outgoing mail.
Human Resource Executive & Customer Service
AEGIS Global
Ahmedabad
06.2017 - 08.2018
- Assess training needs and coordinate learning and development initiatives for all employees
- Manage employees' grievances
- Create and run referral bonus programs and other activities
- Oversee daily operations of the HR department
- Answer customer questions and resolve issues in a timely and efficient manner
- Provide excellent customer service through a variety of channels, including phone, email, and chat
- Identify and address a customer's need.
Customer service representative
Aegis
Ahmedabad
03.2016 - 05.2017
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Processed inbound customer calls, providing information on service or product upgrades
Education
MSC - International Business with Data Analytics
ULSTER UNIVERSITY
05/2022 - 10/2023
Bachelor of Commerce - undefined
Gujarat University
2019
Skills
- Strong organizational and time management skills
- Exceptional written and oral communication and Interpersonal skills
- Ability to work independently and as part of a team
- Problem-solving skills and Multitasking Abilities
- Excel proficiency, Data entry and Email
- Customer service and Invoice Processing
- Attention to Detail and Workload Prioritisation
- Flexible and Adaptable
- Handle Confidential Information
- Appointment Scheduling and managing meetings
- Executive Support, Diary and Calendar Management
- Skill Development and Adaptation
- General Administration, Teamwork and Travel Arrangements
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Timeline
Administrative Executive
TM UK CARS LTD
06.2022 - 06.2023
Administrative Assistant
Meghraj Technologies
01.2019 - 01.2022
Human Resource Executive & Customer Service
AEGIS Global
06.2017 - 08.2018
Customer service representative
Aegis
03.2016 - 05.2017
MSC - International Business with Data Analytics
ULSTER UNIVERSITY
05/2022 - 10/2023
Bachelor of Commerce - undefined
Gujarat University
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