- Been mum to 4 children, 3 boys (20,14,&6) 1 girl (12)
- Learning new skills
- Visiting new countries
- Doing my house up
- Socializing
Shona Mcmillan
Bicester,England
Summary
Dedicated professional with expertise in customer care, health & safety, and basic computer skills. Demonstrates a strong commitment to enhancing customer satisfaction and ensuring compliance with health and safety standards. Aspires to leverage skills in a dynamic environment that values efficiency and quality service.
Overview
23
23
year of professional experience
Work History
Manager
Freeman hair studio
Bicester, England
10.2011 - I currently work here
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
Customer Sales Assistant
Bicester village
Bicester, England
05.2009 - 09.2010
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
Education
NVQ Level 3 - Hairdresding
City and guilds
Bicester, OxonNVQ Level 2 - Hairdressing
City and guilds
BicesterCustomer care -
City and guilds
BicesterGCSEs -
The cooper school
Bicester, OxonSkills
- Customer care
- Health & safety
- Basic computer skills
Interests
Career
Currently looking for a change of career now my children are older and settled. My current employer has also sold the business so thought what a better chance to change career!
Timeline
Manager
Freeman hair studio
10.2011 - I currently work here
Customer Sales Assistant
Bicester village
05.2009 - 09.2010
NVQ Level 3 - Hairdresding
City and guilds
NVQ Level 2 - Hairdressing
City and guilds
Customer care -
City and guilds
GCSEs -
The cooper school