Summary
Overview
Work history
Education
Skills
Timeline
Generic

Shola Lewis

London

Summary

Highly Motivated and professional individual with experience in reception, customer service and front of house roles. Experienced in delivering a warm and efficient first point of contact. Handling inquiries and supporting daily office operations. Strong communication and organisation with a proven track record to handle responsibilities accurately.

Overview

4
4
years of professional experience

Work history

PROBLEM SOLVER

AMAZON
CROYDON, LONDON
10.2024 - 07.2025
  • Customer service & Support; Collaborate with associates and managers to resolve order-related issues
  • Package Flow & Inventory Accuracy: Locate missing packages and ensure they're routed correctly.
  • Problem solving & Decision Making; Escalate complex problems to Area managers when necessary.

RECEPTIONIST

THE CASINO AT EMPIRE
London
07.2023 - 12.2023
  • Customer Service; Greeted and directed guests ensuring a positive first impression.
  • Front Desk Management; Answered calls, responded to inquiries and provided accurate information.
  • Appointment Coordination; Scheduled reservation and appointments efficiently using digital systems.
  • Problem Solving: Addressed guests concerns promptly whilst maintaining customer satisfaction.

FRONT OF TEAM MEMBER

IVY ASIA
London, LONDON
02.2022 - 06.2022
  • Customer service; Welcomed and seat guests ensuring a positive first impression
  • Front Desk Management; Managed reservations, phone calls and inquires.
  • Organisation; Coordinated table bookings and managed waiting lists during peak period

SALES ASSISTANT

HOUSE OF FRASER
CROYDON, LONDON
10.2021 - 01.2022
  • Customer service; Assisted customers with purchases, product advice and after sales support,
  • Point of Sale: Handled till transactions accurately and efficiently.
  • Organisation: Restocked merchandise and maintained shop floor presentation.
  • Communication: Built strong rapport with customers and ensured a positive and satisfactory.

Education

Bachelor of Science - Law & Criminology

University of Northampton
Northampton
09.2022 - 09.2023

Bachelor of Science - Project Management

Arden University
Stratford, Newham
09.2024 -

Skills

  • Customer Service Excellence: Experienced in supporting members of the public in person, via phone and by email with professionalism and efficiency
  • Written & Verbal Communication: Strong communication skills used to respond to enquiries, draft correspondence and provide clear information to customers and colleagues
  • Attention to Detail: High level of accuracy in reviewing and processing documents
  • Time Management & Prioritisation: Capable of managing multiple tasks, meeting deadlines
  • Problem Solving & Initiative: Able to resolve routine issues independently and escalate matters when needed
  • Adaptability & Learning: Quick to learn new processes, IT systems, responsive to changes in workflow

Timeline

PROBLEM SOLVER

AMAZON
10.2024 - 07.2025

Bachelor of Science - Project Management

Arden University
09.2024 -

RECEPTIONIST

THE CASINO AT EMPIRE
07.2023 - 12.2023

Bachelor of Science - Law & Criminology

University of Northampton
09.2022 - 09.2023

FRONT OF TEAM MEMBER

IVY ASIA
02.2022 - 06.2022

SALES ASSISTANT

HOUSE OF FRASER
10.2021 - 01.2022
Shola Lewis