Shola Lewis
London
Summary
Highly Motivated and professional individual with experience in reception, customer service and front of house roles. Experienced in delivering a warm and efficient first point of contact. Handling inquiries and supporting daily office operations. Strong communication and organisation with a proven track record to handle responsibilities accurately.
Overview
4
4
years of professional experience
Work history
PROBLEM SOLVER
AMAZON
CROYDON, LONDON
2024.10 - 2025.07
- Customer service & Support; Collaborate with associates and managers to resolve order-related issues
- Package Flow & Inventory Accuracy: Locate missing packages and ensure they're routed correctly.
- Problem solving & Decision Making; Escalate complex problems to Area managers when necessary.
RECEPTIONIST
THE CASINO AT EMPIRE
London
2023.07 - 2023.12
- Customer Service; Greeted and directed guests ensuring a positive first impression.
- Front Desk Management; Answered calls, responded to inquiries and provided accurate information.
- Appointment Coordination; Scheduled reservation and appointments efficiently using digital systems.
- Problem Solving: Addressed guests concerns promptly whilst maintaining customer satisfaction.
FRONT OF TEAM MEMBER
IVY ASIA
London, LONDON
2022.02 - 2022.06
- Customer service; Welcomed and seat guests ensuring a positive first impression
- Front Desk Management; Managed reservations, phone calls and inquires.
- Organisation; Coordinated table bookings and managed waiting lists during peak period
SALES ASSISTANT
HOUSE OF FRASER
CROYDON, LONDON
2021.10 - 2022.01
- Customer service; Assisted customers with purchases, product advice and after sales support,
- Point of Sale: Handled till transactions accurately and efficiently.
- Organisation: Restocked merchandise and maintained shop floor presentation.
- Communication: Built strong rapport with customers and ensured a positive and satisfactory.
Education
Bachelor of Science - Law & Criminology
University of Northampton
Northampton 2022.09 - 2023.09
Bachelor of Science - Project Management
Arden University
Stratford, Newham 2024.09 -
Skills
- Customer Service Excellence: Experienced in supporting members of the public in person, via phone and by email with professionalism and efficiency
- Written & Verbal Communication: Strong communication skills used to respond to enquiries, draft correspondence and provide clear information to customers and colleagues
- Attention to Detail: High level of accuracy in reviewing and processing documents
- Time Management & Prioritisation: Capable of managing multiple tasks, meeting deadlines
- Problem Solving & Initiative: Able to resolve routine issues independently and escalate matters when needed
- Adaptability & Learning: Quick to learn new processes, IT systems, responsive to changes in workflow
Timeline
PROBLEM SOLVER
AMAZON
2024.10 - 2025.07
Bachelor of Science - Project Management
Arden University
2024.09 -
RECEPTIONIST
THE CASINO AT EMPIRE
2023.07 - 2023.12
Bachelor of Science - Law & Criminology
University of Northampton
2022.09 - 2023.09
FRONT OF TEAM MEMBER
IVY ASIA
2022.02 - 2022.06
SALES ASSISTANT
HOUSE OF FRASER
2021.10 - 2022.01