SHOLA AKINJOBI
Hatfield,hertfordshire
Summary
Experienced administrative professional skilled in managing general office activities, including preparing, typing, and dispatching specifications and quotations. Proficient in processing requests for security system installations and efficiently handling client inquiries. Demonstrates strong organisational abilities by planning and communicating schedules for managers while maintaining accurate filing systems. Committed to enhancing operational efficiency through meticulous attention to detail and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations administrative supervisor
Air Business
Hatfield, Hertfordshire
11.2024 - Current
- Facilitated onboarding and guided experienced staff on operational protocols
- Resolved employee concerns promptly, promoting a collaborative and supportive workplace culture
- Organised comprehensive training programmes to upskill staff members.
- Compiled metrics into tracking documents and spreadsheets and prepared detailed performance reports
- Coordinated staff schedules, optimising resource allocation and improving operational capacity.
- Executed efficient budget management, resulting in significant savings.
- Monitored and controlled office inventory to guarantee adequate supply levels, timely product ordering and efficient management of company resources.
- Set office policies and procedures to keep team members coordinated.
Customer Service Supervisor
Air Business
09.2022 - 11.2024
- Handled customer inquiries and resolved complaints to enhance trust and ensure satisfaction
- Trained team members to provide professional, welcoming service while following established service standards
- Deescalated escalated calls ensuring satisfactory resolutions for all parties
- Assessed performance metrics to identify improvement areas and provide targeted coaching
- Enhanced customer satisfaction by swiftly resolving escalated issues
- Resolved complex customer challenges while ensuring alignment with company policies and customer satisfaction
- Supported team members in resolving workplace challenges and achieving daily objectives
Operations Administrative Assistant
Air Business
02.2022 - 09.2022
- Contributed to the successful completion of projects by coordinating tasks efficiently among various teams involved.
- Proactively identified areas of improvement within the administrative function, proposing innovative solutions that led to positive change.
- Developed comprehensive training materials for new hires, facilitating a smooth onboarding process for new team members.
- Enhanced operational efficiency by streamlining administrative processes and implementing time-saving tools.
- Supported management team in decision-making by providing accurate data analysis and insightful reports.
- Improved communication between departments, resulting in better collaboration and overall productivity.
- Managed office supplies inventory efficiently which resulted in reduced procurement costs without compromising quality.
Customer Service Assistant
Air Business
09.2021 - 02.2022
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Provided exceptional support during peak hours as well as holidays and special events.
Operations supervisor
PROCIDOS PHARMACY
01.2019 - 09.2020
- Conducted performance reviews to identify and address improvement areas
- Oversaw operations staff to ensure adherence to company policies and procedures
- Enhanced operational systems to boost quality and team efficiency
- Directed recruitment, onboarding and training to meet business needs
- Designed and executed strategies to enhance customer satisfaction levels
- Enhanced profitability by optimising operational processes
- Led staff training to enhance workforce's upselling abilities
Administrative Assistant
SORS INVESTMENT COMPANY
01.2017 - 01.2019
- Managed multi-line phone system, directed calls, and delivered messages promptly to staff
- Implemented record filing system enhancing document organisation and management
- Established and updated databases for customer data tracking
- Maintained confidentiality by following strict privacy policies and secure filing systems
- Organised documents and archived outdated records for seamless retrieval
- Enhanced workplace morale by fostering collaborative relationships and promoting open communication among colleagues
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Education
Master of Science - MANAGEMENT
UNIVERSITY OF HERTFORDSHIRE
Bachelor of Science - Insurance And Risk Management
UNIVERSITY OF LAGOS
High School Diploma -
Saint Saviors High School
Skills
- General administrative tasks with a focus on preparing, typing, and dispatching specifications and quotations, as well as updating existing paperwork
- Process requests for security system installations
- Type system specifications from templates
- Handle calls and inquiries from clients and customers
- Process customer requests
- Plan and communicate the schedules for my managers
- Manage filing, query handling, and general office activities
Languages
English
English
Certification
Business communications
PEER ASSISTED LEARNING LEADER
Timeline
Operations administrative supervisor
Air Business
11.2024 - Current
Customer Service Supervisor
Air Business
09.2022 - 11.2024
Operations Administrative Assistant
Air Business
02.2022 - 09.2022
Customer Service Assistant
Air Business
09.2021 - 02.2022
Operations supervisor
PROCIDOS PHARMACY
01.2019 - 09.2020
Administrative Assistant
SORS INVESTMENT COMPANY
01.2017 - 01.2019
Bachelor of Science - Insurance And Risk Management
UNIVERSITY OF LAGOS
High School Diploma -
Saint Saviors High School
Master of Science - MANAGEMENT
UNIVERSITY OF HERTFORDSHIRE
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