Shokofeh Darabi
Leeds,West Berkshire
Summary
PG with Proxy TL experience , skilled in workflow, safety, coaching; previously worked in hospital; seeking Level 3 TL to drive team performanc.
Overview
6
6
years of professional experience
Work history
Process Guide (PG)
Amazon
Leeds, West Yorkshire
07.2025 - Current
- Act as proxy Team Leader and support Team leaders with daily shift operations
- Manage full floor responsibilities during shifts, including workflow control and issue resolution
- Balance stations and allocate work to maintain productivity and flow
- Conduct safety checks and ensure compliance with Amazon safety standards
- Act as first point of contact for associates for operational and process issues
- Creat tickets and coordinate with IT and RME for equipment and system failures
- Escalate performance, safety, and system issues to Team Leader and Managers
- Support associates by explaining processes and resolving knowledge gaps
- Maintain clear communication between associates and leadership
Amazon Associate - Pick & Pack
Amazon
Leeds, West Yorkshire
10.2024 - 07.2025
- Performed Pick and Pack operations following quality and productivity standards
- Supported team workflow during high-volume shifts
- Followed safety policies and operational procedures
- Demonstrated flexibility by supporting different tasks as required
Hospital Support Staff
Iran
Iran, Iran
04.2020 - 01.2023
- Worked as part of a healthcare team in a high-responsibility and high-pressure environment
- Followed strict safety, hygiene, and compliance procedures
- Supported patient and medical staff with daily operational needs
- Demonstrated strong teamwor, reliability, and attention to detail
- Maintained confidentiality and professional conduct at all times
Education
Certificate of Higher Education - Public health
Isfahan University
Iran 11/2014 - 05/2017
GCSEs - English
Enfield College
Leeds 09/2023 - 05/2024
Skills
- Acting Proxy Team Leader support
- Safety & SOP Compliance
- Associate training, guidance, and motivation
- Teamwork and collaboration
- Workflow and station balancing
- Productivity and quality monitoring
- Escalation and problem-solving
- Continuous Improvement
- Coaching & Performance Management
Timeline
Process Guide (PG)
Amazon
07.2025 - Current
Amazon Associate - Pick & Pack
Amazon
10.2024 - 07.2025
Hospital Support Staff
Iran
04.2020 - 01.2023
Certificate of Higher Education - Public health
Isfahan University
11/2014 - 05/2017
GCSEs - English
Enfield College
09/2023 - 05/2024