SHOKHIJAKHON SOTVOLDIEV
London city
Summary
Highly motivated and customer-focused hospitality professional with several years of experience in front desk, guest relations, or administration. Proven ability to deliver exceptional service, manage administrative tasks efficiently, and contribute to a positive guest experience. Seeking a challenging role where I can utilize my strong interpersonal skills and dedication to exceeding expectations.
Overview
5
5
years of professional experience
Work History
Concierge
Grandmir\hotels
03.2023 - 06.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
- Assisted in planning and executing special events, contributing to memorable guest experiences.
Guest Relations Manager
Hotel Marwa
01.2022 - 01.2023
- Build strong relationships with guests, fostering a sense of trust and rapport
- Communicate effectively with guests, addressing concerns and providing information in a clear and courteous manner
- Collaborate with staff from different departments to ensure consistent and coordinated guest service
- Supervise and mentor guest relations staff, providing training and guidance on service standards
Reservation Manager
Terra Nova Hotel
01.2020 - 01.2022
- Monitoring telephone manner and general performance of reservations staff daily
- Ensure special handling of repeats guest and very VIP guest
- Monitors and coordinates group reservations activity with the Sales Department
- Reviews no-show and cancelled reservations and processes charges according to hotel policy
- Manage guest feedback and complaints, ensuring prompt and satisfactory resolution
- Proactively identify and address guest needs, exceeding expectations to create memorable experiences
- Develop and implement programs to enhance guest satisfaction, such as loyalty initiatives or special events
- Coordinate with other departments to ensure seamless guest service throughout the hotel
Hotel Receptionist
Hilton Hotels
01.2019 - 01.2020
- Greeting guests as they arrive at a hotel
- Used to check guests in and out and give them their room keys
- Additionally, take bookings (by telephone or email), prepare bills, and take payments
- Often confirmed bookings in writing, using a computer to prepare letters or send emails
Education
MSc - International Relations
Birkbeck University
12.2024
Bachelors of Arts - Commercial Law
University of Westminter
01.2024
High school -
Fergana school
01.2020
Skills
- Communication
- Problem solving
- Teamworking
- Time-management
- Leadership
- Computer
- Customer service
- Hospitality
- Creativity
- Stress resistance
References
Frink Jabry, General Manager, OOO Hotel Marwa, +998999974374, shokhijakhonsotvoldiev@gmail.com
Languages
Uzbek
Native language
Russian
Proficient
C2
English
Proficient
C2
Turkish
Elementary
A2
Timeline
Concierge
Grandmir\hotels
03.2023 - 06.2024
Guest Relations Manager
Hotel Marwa
01.2022 - 01.2023
Reservation Manager
Terra Nova Hotel
01.2020 - 01.2022
Hotel Receptionist
Hilton Hotels
01.2019 - 01.2020
Bachelors of Arts - Commercial Law
University of Westminter
High school -
Fergana school
MSc - International Relations
Birkbeck University
Similar Profiles
MOKA PRADEEPMOKA PRADEEP
Bartender at Vault BreweryBartender at Vault Brewery
Fabian GoetzensFabian Goetzens
Technology Consulting Manager at AccentureTechnology Consulting Manager at Accenture
SHOKHIJAKHON SOTVOLDIEVSHOKHIJAKHON SOTVOLDIEV
Assistant lawyer at Centil Law firmAssistant lawyer at Centil Law firm
QUNISHA HUDSONQUNISHA HUDSON
Concierge at Weiser Security ServicesConcierge at Weiser Security Services
Regine CamyRegine Camy
Concierge at Mediate ManagementConcierge at Mediate Management