Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shogan Ardalani

Manchester

Summary

As a highly motivated and self-disciplined individual, I bring a dedicated approach to every task I undertake. With a proven ability to excel in diverse situations, I blend effective communication and a strong skillset with a high degree of enthusiasm and analytical thought processes.


My commitment to continuous improvement is reflected in my proactive approach to personal and professional development. With my strong work ethic and unwavering dedication, I am confident in my ability to contribute effectively to any team or project. I thrive in dynamic environments and leverage my enthusiasm to drive success.


I am now seeking a challenging opportunity where I can apply skills and contribute to a team that values dedication, communication, and a commitment to excellence. Eager to take on increased responsibilities, I am poised to make a meaningful impact and pursue continuous advancement in my professional journey.

Overview

9
9
years of professional experience

Work History

Customer Service Advisor

Vita Living
09.2021 - 12.2023
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Completed administrative tasks including handling tenancies
  • First point of contact for all residents, managing any concerns and resolving conflicts to maximize customer satisfaction
  • Collaborated with other departments to address complex issues
  • Provided information about services, policies, and procedures
  • Conducting thorough inventories of apartment furnishings and amenities before and after turnover
  • Kept accurate and detailed records of customer accounts and transactions.

Paralegal

My Business Solicitor
01.2021 - 05.2021
  • Conducting legal research using various resources, such as legal databases, statutes, and regulations
  • Reviewing and proofreading documents to ensure accuracy and compliance with legal requirements
  • Developed legal documents to support litigation processes and court proceedings
  • Communicated pertinent information to clients via phone, email, and mail - serving as a point of contact between clients and attorneys
  • Conducted full assessments on client business insurance policy documents to ascertain an eligible case against the clients' insurer
  • Ensuring compliance with filing deadlines and procedural requirements.

Sales Representative

Trusted Mortgage Claims
03.2020 - 01.2021
  • Delivered results and consistently hit targets with a positive, proactive work ethic, maintaining excellent self-development to continually exceed management expectations
  • Utilized professional sales techniques to persuasively communicate with clients
  • Improved team efficiency by training and mentoring individuals
  • Collaborating with the sales manager or team leader to develop and implement effective sales strategies.

Estate Agent

Belvoir Sales and Lettings
05.2019 - 09.2019
  • Coordinate and conduct property viewings for potential buyers or tenants
  • Prepare and present property proposals and contracts
  • Assist clients in completing necessary paperwork and legal documentation
  • Handle inquiries and communications from clients and interested parties
  • Market properties through various channels, including online platforms, social media, and traditional advertising.

Sales Assistant

WHSmith Manchester Airport
01.2018 - 06.2018
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Merchandised new products in organized displays for optimal sales
  • Handle cash and process transactions accurately using the point-of-sale (POS) system
  • Greet and assist customers in a friendly and approachable manner.

Dental Practice Receptionist

Highfields Dental Practice
07.2016 - 02.2017
  • Manage the front desk, including answering phone calls, scheduling appointments, and responding to inquiries
  • General administration tasks, such as photocopying, scanning, faxing, printing and sorting/filing/sending forms
  • Register new patients, collect necessary information, and update existing patient records
  • Verify and process insurance information, ensuring accuracy and completeness
  • Analysed departmental documents for appropriate distribution and filing
  • Follow up on outstanding patient balances, process payments, and provide financial information to patients as needed.

Estate Agent

Richmond Property Management & Letting Ltd
06.2015 - 09.2015
  • Advising clients about the buying and selling process
  • Calling clients to arrange appointments and handling any enquires
  • Increased customer satisfaction ratings, addressing issues effectively.

Education

Psychology -

Open University

International Relations -

Leeds Beckett University
2020

Loreto Sixth Form College
2018

11 GCSE Grades AC (Including English and Mathematics) -

Sale High School
01.2016

Skills

  • Multilingual
  • Honest and ethical
  • Highly professional
  • Excellent customer service
  • Self-motivated
  • Team player
  • Highly efficient

Timeline

Customer Service Advisor

Vita Living
09.2021 - 12.2023

Paralegal

My Business Solicitor
01.2021 - 05.2021

Sales Representative

Trusted Mortgage Claims
03.2020 - 01.2021

Estate Agent

Belvoir Sales and Lettings
05.2019 - 09.2019

Sales Assistant

WHSmith Manchester Airport
01.2018 - 06.2018

Dental Practice Receptionist

Highfields Dental Practice
07.2016 - 02.2017

Estate Agent

Richmond Property Management & Letting Ltd
06.2015 - 09.2015

Psychology -

Open University

International Relations -

Leeds Beckett University

Loreto Sixth Form College

11 GCSE Grades AC (Including English and Mathematics) -

Sale High School
Shogan Ardalani