Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Shoaib Hussain Malik

Bradford,Bradford

Summary

Self-assured individual offering more than 5 years of experience Business Owner experience. Well-versed in Marble Factory. Flexible and poised promoting well-developed skills in Confidence and Communication. Ambitious student with strong academic record and focused, dedicated approach to tasks. Applies thorough education and keen communication skills to learn new subjects in detail. Seeking opportunities to gain practical experience from knowledgeable business owners. Friendly and resourceful person with developed problem-solving and critical-thinking abilities. Uses exceptional leadership and team-building skills to create strong company culture that boosts productivity. Keeps keen knowledge of trends and developments in all market. Motivational leader with record of success in customer service environments. Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Business owner

Malik Marble Factory
Islambad, Pakistan
01.2021 - 10.2023
  • Enhanced new product awareness by posting engaging images to company websites and social media accounts.
  • Established business goals and objectives to provide organisational direction toward growth and prosperity.
  • Tracked industry and consumer trends to identify opportunities to boost sales.
  • Oversaw budget management to keep to financial targets.
  • Applied digital marketing tactics to drive business growth and awareness.
  • Researched and identified potential business opportunities in untapped markets to drive revenue.
  • Conducted annual performance reviews to deliver constructive feedback and promote employee growth.

Service advisor

Suzuki Azeem Motors
Islambad, Pakistan
01.2020 - 12.2021
  • Booked appointments and managed vehicle drop-off pick-up.
  • Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
  • Calculated costs, processed payments and provided receipts.
  • Responded to questions regarding service outcomes and resolved complaints.
  • Oversaw workflow and schedule of dealership to entail smooth process.
  • Maintaining positive customer relationships to ensure repeat business.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Consulted with mechanics for necessary repairs and provided cost estimates to customers.

Internship trainer

Islambad motors
Islambad, Pakistan
07.2018 - 12.2019
  • Liaised between management and interns to alleviate issues and escalate concerns.
  • Created inclusive and supportive work culture, complying with necessary accommodations and requests to meet internship needs.
  • Reviewed applicant resumes to assist recruitment team in selecting high-quality talent.
  • Implemented innovative training techniques to meet diversified learning styles.
  • Maintained strong awareness of industry trends and advancements to incorporate new data into internship training.
  • Scheduled one-on-one training sessions to help interns excel in individual career development.
  • Represented company at networking and tradeshow events, seeking out favourable partnerships to drive growth.

Technician

Suzuki motors
Islambad, Pakistan
06.2015 - 05.2017
  • Addressed faulty systems and worked with clients to resolve installation and repair challenges.
  • Documented technical procedures and SOPs to streamline processes.
  • Followed preventive maintenance schedule and updated documentation to show completed work.
  • Maintained daily maintenance logs, updating data with accuracy to inform management of operational needs.
  • Conducted equipment inspections and safety checks to verify proper functionality.
  • Visited customer sites to inspect, maintain and repair diverse types of equipment.
  • Complied with all lock-out and tag-out procedures, repairing equipment safely and quickly to reduce downtime.

Education

Diploma of Higher Education - B.Tech

B Tech
Pakistan
01.2020 - 03.2022

Diploma of Higher Education - ICT

D.A.E(Auto mobile and diesel)
Pakistan
04.2014 - 01.2016

Diploma of Higher Education -

ICT
Pakistan
03.2020 -

Skills

  • Business planning
  • Business development
  • Business administration
  • Financial management
  • Business operations
  • Project budgeting
  • Employee management
  • High-value project management
  • Data collection and analysis
  • Customer relations
  • Customer service
  • Policy development
  • Programme oversight
  • Financial leadership
  • Operations management
  • Industry partnership development
  • Team building
  • Communication skills
  • Payroll administration
  • Marketing
  • Programme development
  • Google Workspace
  • Customer-focused
  • Time management
  • Problem-solving

Languages

English
Native
Urdu
Native
Punjabi
Native

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Business owner

Malik Marble Factory
01.2021 - 10.2023

Diploma of Higher Education -

ICT
03.2020 -

Service advisor

Suzuki Azeem Motors
01.2020 - 12.2021

Diploma of Higher Education - B.Tech

B Tech
01.2020 - 03.2022

Internship trainer

Islambad motors
07.2018 - 12.2019

Technician

Suzuki motors
06.2015 - 05.2017

Diploma of Higher Education - ICT

D.A.E(Auto mobile and diesel)
04.2014 - 01.2016
Shoaib Hussain Malik