Shoaib Ahmed
Summary
Experienced and adaptable Account Manager with a strong focus on customer success, skilled in
managing relationships, driving solution adoption, and collaborating with cross-functional teams to
deliver exceptional results. Proficient in addressing customer pain points, mitigating post-sales issues,
and improving customer retention. Highly coachable and committed to continuous learning, eager to
grow through mentorship. Over 5+ Years’ Experience within the Business and Technology industry.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Corporate Account Manager
Softcat Plc
London, UK
02.2023 - 05.2025
- Promoted from Account Executive within 6 months. Maxing out 105% progression level score.
- Averaged 160% of target across 4 consecutive quarters FY23. 110% for FY24.
- Named Employee of the Quarter (FY23 Q1) and received multiple internal accolades and incentives.
- Managed full sales cycle: discovery, demos, renewals, and upselling, cross selling.
- Opened and managed new business lines, including onboarding clients previously untraded with Softcat. Held regular quarterly business reviews and received positive CSAT score every year.
- Built and maintained relationships with C-suite stakeholders, driving IT strategy alignment.
- Worked cross-functionally with internal departments and external vendors to solve complex client issues.
Customer Sales Advisor
SafeStore
London, UK
05.2022 - 01.2023
- Improving on customer NPS score and retention rate by understanding customers pinpoints.
- Retaining customers and onboarding new ones to avoid high churn rates.
- Converted inbound leads into paying customers across multiple communication channels.
- Regularly exceeded SLA and KPI targets through effective prospecting and upselling.
- Led discovery calls and project consultations, improving NPS scores and retention.
- Self-managed initiatives and collaborated on internal projects to drive revenue growth.
Global Markets & Investment Banking - Internship
UpReach
London, UK
06.2020 - 08.2020
- Completed intensive programme with Barclays, Citi, and Bank of America.
- Conducted financial modelling including discounted cash flow analysis and portfolio creation.
- Presented investment cases and economic analyses to senior bankers.
- Appointed Project Manager mid-programme to lead trading simulation team.
Business Consultant - Internship
St. James's Place Wealth Management
London, UK
08.2018 - 08.2018
- Learning about Investment Banking and Asset/Wealth Management from senior members.
- Shadowed senior consultants within a FTSE100 environment.
- Researched and developed portfolio presentations delivered to C-level executives.
- Conducted comparative analysis on selected companies for investment opportunities.
- Research Project taken to present at Canary Wharf office which involved portfolio managing for two companies chosen.
Education
BSc (Hons) - Business Information Technology
University of Kent
Medway, Gillingham 09.2018 - 06.2021
BTEC Level 3 - Information Technology
Walworth Academy
London, SE1 5UJ 01.2016 - 01.2018
GCSE -
Walworth Academy
London, SE1 5UJ 09.2011 - 07.2016
Skills
- Full sales cycle management
- Customer success strategies
- C-suite stakeholder engagement
- Cross-functional collaboration
- Strategic prospecting techniques
- Account management skills
- Microsoft 365 and Salesforce
- Power BI and Azure
- AWS and NetSuite
- CRM systems expertise
- Sales Navigator and Cognism
References
References available upon request.
Certification
- Performing Consolidation with SAP S/4HANA Cloud for Group Reporting, 01/2024
- Discovering SAP Business Technology Platform, 01/2024
- Kent Academic Excellence Scholarship
Community Involvement
- Charity Football Events: Organised internal tournaments for 2,500+ Softcat employees to raise funds.
- NCS Graduate (2016): Participated in community clean-ups and borough-wide charity work.
- Fundraising & Sport: Participated in British 10K, local marathons, and football events, raising over £2,000 for charities.
- Youth Football Coach: Managed and mentored local teams to keep youths engaged and off the streets.
- Sunday League Manager: Organised weekly games, developing leadership and team-building skills.
Motivation
As the eldest in the family, I’ve always been driven to lead by example.
My passion for business and technology was inspired by the shows and
business leaders I admired growing up. I thrive in client-facing roles,
enjoy solving complex problems and stay curious about emerging tech
trends. I’m committed to making a difference—both in business and my
community.
Timeline
Corporate Account Manager
Softcat Plc
02.2023 - 05.2025
Customer Sales Advisor
SafeStore
05.2022 - 01.2023
Global Markets & Investment Banking - Internship
UpReach
06.2020 - 08.2020
BSc (Hons) - Business Information Technology
University of Kent
09.2018 - 06.2021
Business Consultant - Internship
St. James's Place Wealth Management
08.2018 - 08.2018
BTEC Level 3 - Information Technology
Walworth Academy
01.2016 - 01.2018
GCSE -
Walworth Academy
09.2011 - 07.2016
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