Summary
Overview
Work history
Education
Languages
Timeline
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SHOAIB KHAN

SHOAIB KHAN

SHEFFIELD,UNITEDKINGDOM

Summary

Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Warehouse Operative

Gist Ltd
Chesterfield, Derbyshire
08.2023 - Current
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Completed work following safety rules for best working practices.
  • Received shipments and confirmed receipt of correct warehouse merchandise.
  • Stored products in appropriate storage areas to maximise space within warehouse.

Customer Service Officer

HBL
MIRPUR AJ&K, AZAD KASHMIR PAKISTAN
07.2022 - 07.2023
  • Responded to customer queries and provided excellent customer service.
  • Maintained working knowledge of available products and services.
  • Recorded and processed customer data accurately.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Responded to and summarised customer complaints and feedback.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Upheld data accuracy on internal database.
  • Provided professional and helpful support to new and existing clients.
  • Answered and re-directed calls for swift resolution.
  • Applied best practices to comply with customer service procedures.
  • Registered customer information to maintain accurate records.
  • Participated in meetings to discuss goals and sales target.

Cash Officer

HBL
MIRPUR AJ&K, AZAD KASHMIR PAKISTAN
09.2018 - 07.2023
  • Identified customers by scrutinising documents against banking system to avoid errors.
  • Drew up reports on cash balances and other financial activities for management review.
  • Verified all notes received were shrouded and sorted into issuable and non-issuable notes.
  • Made arrangements for smooth receipt and payment of bulk cash from important customers.
  • Provided excellent customer service to clients to enhance customer satisfaction and loyalty.
  • Reviewed reports on cash inflows and outflows and made necessary adjustments to meet company needs.
  • Acted as custodian of cash and other valuables ranging from gold to safe deposit articles and security forms.
  • Entered customer transactions into computer and issued receipts, obtaining supervisor's approval for all transactions over established limits.
  • Supplied cash and cash boxes to Single Window Operators (SWO) and took possession of excess.
  • Received cash and cheques and verified genuineness to minimise losses.
  • Maintained inventory of cash at all times to have ready access to funds when needed.

Education

Bachelor of Science - COMPUTER SCIENCE

MIRPUR UNIVERSITY OF SCIENCE AND TECHNOLOGY
MIRPUR PAKISTAN
06.2012 - 09.2016

Languages

English
Upper intermediate

Timeline

Warehouse Operative

Gist Ltd
08.2023 - Current

Customer Service Officer

HBL
07.2022 - 07.2023

Cash Officer

HBL
09.2018 - 07.2023

Bachelor of Science - COMPUTER SCIENCE

MIRPUR UNIVERSITY OF SCIENCE AND TECHNOLOGY
06.2012 - 09.2016

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SHOAIB KHAN