Shoaib Bashir

Whilst working for HavenCare I have learned a lot in a short time period and carried out the following duties and responsibilities:

• Ensured safety by monitoring residential environment regularly.
• Provided emotional support for residents in distress.
• Assisted residents to achieve daily living skills.
• Maintained cleanliness, enhancing living conditions for residents.
• Fostered a sense of community amongst residents through organised activities.
• Kept accurate records to ensure continuity of care for residents.
• Communicated effectively with families, offering reassurance and updates on resident progress.
• Deescalated tense situations through use of effective communication strategies, maintaining peace within the residential facility.

During my time with Webhelp I undertook many roles and responsibilities. This ranged from sales to customer service and to assistant team leader. Duties as advisor:

• Dealing with calls efficiently and effectively
• Managing multiple systems at once and learning new systems when introduced.
• Hitting sales targets whilst also upselling and also hitting NPS targets.
• Dealing with complaints and also billing and technical queries.

Duties Assistant Team Leader:

• Developing detailed performance plans and coaching sessions for the team.
• Producing informative briefs for my team.
• Maintaining work ethics within a busy centre.
• Monitoring and recording statistics.
• Taking escalations and dealing with complaints

I worked as a Customer Service Advisor for a multi-national freight company, TNT. I have demonstrated working very well under pressure, problem solving and I was regularly praised by managers for providing outstanding customer service.

Duties:

• Dealing with customers orders and queries

• Making outbound calls arranging deliveries and picks ups.

• Assisting delivery drivers however necessary.

• Dealing with customer complaints.

• Managing multiple systems.

• Dealing with multiple large orders