SHOAB AKBAR
London
Summary
Dedicated and self-motivated professional with strong communication skills and a proven ability to ensure safety protocols are followed. Highly adaptable and organized, capable of thriving in both team settings and independent roles. Extensive experience in engaging with diverse individuals at all levels, fostering positive relationships and collaboration. Committed to continuous improvement and tackling challenges head-on to achieve results.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work history
Front desk receptionist/Concierge
Frasers Suites Queensgate
01.2023 - 12.2025
- Excelled in building rapport and communicating clearly to enhance guest experiences.
- Maintained composure under pressure while efficiently resolving guest concerns.
- Prioritised tasks effectively to ensure smooth operations and maximise guest satisfaction.
- Adapted quickly to change in fast-paced environments while managing multiple responsibilities.
- Assisted guests with check-in and check-out procedures for seamless transitions.
- Provided comprehensive information on local attractions and dining recommendations.
- Resolved guest complaints promptly to uphold high satisfaction levels.
- Delivered all tasks within tight deadlines, showcasing strong time management skills.
Accounts Assistant
Frasers suites queesgate
07.2025 - 09.2025
- Processed invoices and maintained accurate financial records.
- Collaborated with front desk team to ensure precise guest billing.
- Managed petty cash while adhering to financial policies.
- Conducted regular bank reconciliations to uphold record accuracy.
Sales Assistant
Malchem Pharmacy
01.2019 - 01.2019
- Excelled in understanding customer needs and delivering tailored solutions.
- Managed inventory efficiently, placing orders to maintain optimal supply levels.
- Collaborated effectively with team members to resolve complex customer issues.
- Adapted swiftly to changes, contributing positively to team dynamics.
- Prioritised tasks to ensure timely completion and high-quality standards.
Education
BSc - Accounting and management
Queen Mary University of London
01.2022 - Select/2025
Btec Level 3 - Business
Newvic sixth form
01.2020 - 01.2022
GCSEs - English language, Maths
Stratford School academy
Skills
- Customer service & rapport building
- Concierge services & guest relations
- Clear communication & active listening
- Problem-solving & adaptability
- Time management & organizational skills
- Professionalism under pressure
- Team collaboration & strong work ethic
- Hotel management systems (HMS)
- Multilingual: Bengali, Italian, English
HOBBIES
I enjoy staying active through playing football in my spare time., I am passionate about technology and the advancements shaping the modern world., I'm a dedicated follower of football news and insights.
Timeline
Accounts Assistant
Frasers suites queesgate
07.2025 - 09.2025
Front desk receptionist/Concierge
Frasers Suites Queensgate
01.2023 - 12.2025
BSc - Accounting and management
Queen Mary University of London
01.2022 - Select/2025
Btec Level 3 - Business
Newvic sixth form
01.2020 - 01.2022
Sales Assistant
Malchem Pharmacy
01.2019 - 01.2019
GCSEs - English language, Maths
Stratford School academy