Summary
Overview
Work history
Skills
Timeline
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Shmuel Cutler

Shmuel Cutler

London,England

Summary

Offering strong problem-solving abilities and keen eye for technical details. Knowledgeable about customer support processes and committed to delivering high-quality service. Ready to use and develop communication, technical troubleshooting, and customer interaction skills in [Desired Position] role. Resourceful Customer Support Engineer with knack for resolving complex technical issues and boosting customer satisfaction. Delivered significant improvements in system performance and reduced downtime through innovative solutions. Known for clear communication and fostering positive client relationships, driving team success and operational efficiency.

Overview

2
2
years of professional experience

Work history

Customer support engineer

Y&C Wholesale
Enfield, England
11.2024 - 04.2025
  • Collaborated with cross-functional teams for seamless issue resolution within stipulated timelines.
  • Addressed urgent client concerns promptly, preventing potential escalations and dissatisfaction.
  • Conducted routine checks on customer systems to prevent potential issues before they occurred.
  • Improved customer satisfaction with diligent troubleshooting of technical issues.

Property manager

DProperty
Newcastle , ENGLAND
04.2023 - 10.2023
  • Tracked expiring leases proactively; initiated renewal conversations ahead of deadlines.
  • Maintained strong relationships with vendors through regular communication, resulting in prompt service delivery.
  • Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
  • Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
  • Conducted thorough background checks on potential tenants, mitigating risk of default or damage to properties.
  • Coordinated repair work, minimising disruption to tenants.

Skills

  • Adapting to changing priorities
  • Experience with ticketing systems
  • Patience with repetitive tasks
  • Understanding customer needs
  • Handling difficult customers
  • Communication excellence

Timeline

Customer support engineer

Y&C Wholesale
11.2024 - 04.2025

Property manager

DProperty
04.2023 - 10.2023

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Shmuel Cutler