Shiwani K C
Birmingham,west midlands
Summary
Friendly and approachable, with excellent customer service skills coupled with ability to handle transactions and multitask in fast-paced environments. Adept in communication and teamwork. Dedicated to creating positive dining experience for guests.
Overview
1
1
Language
3
3
years of post-secondary education
3
3
years of professional experience
Work history
Waitress
St Johns voco
Solihull, West Midlands
2023.09 - Current
- Ensured smooth restaurant operation by effectively managing reservations system.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Assisted with inventory management, streamlined restaurant operations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Arranged tables and set up linens and silverware in preparation for guests.
- Achieved high resident satisfaction with effective communication and problem-solving skills.
- Led team to constantly achieve daily restaurant KPIs through ongoing coaching and mentoring.
- Trained new staff on company policies, job duties effectively reducing onboarding time.
Receptionist
Holiday Inn Hotel
Birmingham, west midlands
2025.07 - 2025.12
- Handled appointment scheduling to ensure smooth daily operations.
- Completed data entry tasks whilst adhering to strict deadlines.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Maintained accurate logs of visitor entries for security purposes.
- Maintained an organised reception area for a professional business environment.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Managed phone calls, resulting in effective communication flow within the company.
Education
Bachelor of Business Administration - Business
Kanchan Vidya Mandir
Mahendranagar, Nepal 2016.02 - 2019.01
Languages
English
Intermediate
References
References available upon request.
Timeline
Receptionist
Holiday Inn Hotel
2025.07 - 2025.12
Waitress
St Johns voco
2023.09 - Current
Bachelor of Business Administration - Business
Kanchan Vidya Mandir
2016.02 - 2019.01