Shivraj Gurung
Summary
Polite and professional person with strong customer experience seeking career in IT. Have a friendly disposition and have a good sense of humour. Been in a position of trust, handling money for others. Goal is to work for a reputable employer that value their employees and offers a challenging but progressive environment.
Overview
13
13
years of professional experience
Work history
Security Officer
G4S Security/ Corps Security
10.2020 - Current
- Managed gatehouse operations, including greeting visitors and handling inquiries
- Assisted with administrative tasks like handling mail and calls
- Operated security systems such as CCTV and access control
Customer Service Assistant/ Pharmacy advisor
Boots
02.2016 - 10.2020
- Processed prescriptions accurately and liaised with pharmacists to support patient care
- Maintained stock levels, conducted inventory checks, and ensured correct product placement
- Provided expert advice on over-the-counter medications and healthcare products
Team Leader
WHSmith
Fleet, Hampshire
06.2012 - 06.2016
- Managed store operations, including stock control, merchandising and cash handling
- Resolved customer complaints efficiently, ensuring a positive shopping experience
- Assisted in scheduling, performance reviews and daily team briefings
Education
CompTIA A+ Core 2 -
Udemy
07.2023 -
GCSEs -
The Chandbagh School
08/2002 - 09/2010
Skills
- Experience of customer service
- Familiar with Windows/ Mac
- Work well with staff and customers
- Meticulous and organised
- Proficient in phone, printer and security
- Money handling experience
Personal Information
Custom
Current
Timeline
CompTIA A+ Core 2 -
Udemy
07.2023 -
Security Officer
G4S Security/ Corps Security
10.2020 - Current
Customer Service Assistant/ Pharmacy advisor
Boots
02.2016 - 10.2020
Team Leader
WHSmith
06.2012 - 06.2016
GCSEs -
The Chandbagh School
08/2002 - 09/2010
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