Summary
Overview
Work History
Education
Skills
Websites
Timeline
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ANSHIKA MALL

Glasgow

Summary

Experienced HR and Compliance professional with expertise in team leadership, operational management, and compliance oversight. Proven ability to manage and motivate teams, ensure quality control, and drive service performance. Proficient in managing absence, holiday schedules, and performance through data-driven strategies. Adept at using CAFM systems, handling stakeholder communications, and managing service growth. CIPD-certified and a master’s in HR Management graduate.

Overview

6
6
years of professional experience

Work History

HR Assistant Team Leader – (Associate CIPD)

Cosgrove Care
01.2024 - Current
  • Managed a team delivering helpdesk support, monitoring daily activities, and prioritizing tasks based on urgency.
  • Conducted quality checks on jobs and telephone calls, providing feedback and performance reports to stakeholders.
  • Handled mailbox management, ensuring email queries were addressed and filed appropriately.
  • Managed team holidays, ensuring adequate coverage, and monitored absence triggers.
  • Conducted monthly one-on-ones with team members, reviewing performance and areas of improvement.
  • Led team meetings, discussing issues, and offering constructive feedback.
  • Provided out-of-hours rotational support, escalating critical issues when necessary.
  • Ensured compliance with internal policies and managed training needs for team members.
  • Prepared for care inspections by ensuring compliance with relevant standards and documentation readiness.
  • Assisted in scheduling staff rotas using software systems and organized outreach programs.
  • Collaborated with leadership to achieve project milestones and managed team performance.
  • Supported absence management and monitored staff well-being and productivity.
  • Developed and implemented recruitment strategies, managing candidate sourcing through various channels.
  • Administered all recruitment processes, including job postings, interview scheduling, and onboarding.
  • Ensured compliance with employment regulations and handled pre-employment checks.
  • Provided recruitment performance reports to senior leadership for effective workforce planning.

Senior Compliance Officer (HR Function)

KBSA Staffing Solution Ltd
08.2019 - 07.2022
  • Company Overview: NHS healthcare compliance
  • Led compliance processes for healthcare professionals, ensuring that all staff adhered to NHS policies, industry regulations, and internal standards.
  • Utilized compliance management systems (similar to CAFM) to track employee compliance status, including certifications, background checks, and pre-employment screenings.
  • Responded promptly to urgent compliance issues, working with team members to resolve escalations efficiently and effectively. Ensured follow-up actions were taken.
  • Conducted regular audits on compliance documentation and processes, ensuring all pre-employment checks, including right-to-work verifications, were completed in line with regulatory standards.
  • Coordinated and delivered compliance training for new and existing staff, keeping them up to date with NHS policies and changes in healthcare regulations.
  • Produced weekly and monthly compliance reports for senior management and stakeholders, highlighting any potential risks or areas needing improvement.
  • Collaborated with internal and external stakeholders (healthcare staff, managers, and regulatory bodies) to ensure continuous compliance and service quality.
  • Worked alongside the compliance team, leading by example in managing caseloads, prioritizing tasks, and ensuring that all deadlines were met. Developed a culture of accountability and continuous improvement within the team.
  • Identified compliance bottlenecks and developed solutions to streamline processes, improving efficiency and reducing time spent on compliance tasks.
  • Acted as the main point of contact for healthcare workers regarding compliance services, resolving inquiries professionally and ensuring satisfaction with the support provided.
  • NHS healthcare compliance

Education

Master of Science - Human Resource Management

University of Strathclyde
09.2023

Integrated bachelor’s degree of Law - BA LLB (Hons)

Amity University
11.2018

Skills

  • CAFM & Telephony Systems
  • ATS Systems (Medical Admin, Tagtronics)
  • Microsoft Office 365 (Excel, Word, PowerPoint, Teams)
  • Google Spreadsheets
  • Excellent Communication & Influencing
  • Analytical & Problem-Solving
  • Team Leadership & Development
  • Commercial Acumen & Relationship Building

Timeline

HR Assistant Team Leader – (Associate CIPD)

Cosgrove Care
01.2024 - Current

Senior Compliance Officer (HR Function)

KBSA Staffing Solution Ltd
08.2019 - 07.2022

Integrated bachelor’s degree of Law - BA LLB (Hons)

Amity University

Master of Science - Human Resource Management

University of Strathclyde

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ANSHIKA MALL