Shivani Thakur
Ballabgarh
Summary
Customer-focused professional with 2 years of experience in order management, customer support, and account-related tasks in the nutrition products industry. Skilled in handling online/offline orders, resolving queries, and providing system-side support to ensure smooth operations.
Overview
2
2
years of professional experience
Work history
Customer support executive
Fitfuel Nutrition
Ballabgarh
07.2022 - 01.2024
- Assisted customers with order tracking, product information, returns, and issue resolution in a timely manner
- Handled customer inquiries and provided support through online, offline, and phone channels, ensuring a positive customer experience
- Provided system-side support by troubleshooting basic technical issues related to orders and platforms
- Built strong customer relationships, contributing to repeat business and overall customer satisfaction
- Ensured minimal wait times by prioritizing tasks effectively during peak hours.
Education
Master of Arts - History
Balaji College of pharmacy
Faridabad 07.2025 -
Bachelor of Arts - History
Balaji College of Pharmacy
Faridabad 07.2020 - 07.2024
Skills
- Customer Relationship Management (CRM)
- Complaint Resolution & Customer Satisfaction
- Strong Verbal & Written Communication
- MS Office (Excel, Word, Outlook)
- Analytical Thinking
- Team Collaboration
Languages
English
Advanced
Hindi
Native
Timeline
Master of Arts - History
Balaji College of pharmacy
07.2025 -
Customer support executive
Fitfuel Nutrition
07.2022 - 01.2024
Bachelor of Arts - History
Balaji College of Pharmacy
07.2020 - 07.2024
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