Shivani Tapasvi
Leeds,West Yorkshire
Summary
Policy and operations expert with three years of experience in healthcare and complex organizational settings, specializing in policy coordination and regulatory compliance. Holds an MA in International Relations from the University of Sheffield, demonstrating strong research and analytical capabilities. Proven track record in preparing briefings, evaluating policy effectiveness, and facilitating cross-departmental collaboration for public service enhancements.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Personal Career Break
Break
Leeds
01.2025 - 01.2026
- Took time off for family commitments and personal milestones.
- Maintained professional readiness and skills during the break.
General manager
Diwylliant International Pvt Ltd
Pune , India , Maharashtra
04.2022 - 07.2023
- Directed daily operations for a team of 25+ staff, ensuring compliance and consistent service delivery.
- Collaborated with Director to develop operational policies, staff guidance, and standard operating procedures.
- Coordinated training, performance management, and staff rotas to enhance service effectiveness.
- Managed supplier relationships and procurement processes to ensure reliable service and control costs.
- Implemented operational changes during quieter periods, achieving a 10–15% sales increase.
- Maintained comprehensive records and reporting to support audits and continuous improvement initiatives.
- Maintained compliance with industry regulations at all times.
Policy & Operations Assistant
Saptaparni Healthcare Pvt. Ltd | Pune, India
Pune, Maharashtra
03.2020 - 03.2022
- Supported policy and operational improvement projects in a regulated healthcare setting, coordinating documentation and cross-departmental input.
- Reviewed and updated 15+ internal policies and procedures, reducing duplication and admin burden by around 20%.
- Drafted briefing notes for senior managers and tracked regulatory changes affecting service delivery.
- Introduced new coordination processes that cut internal approval times by roughly 30%.
- Worked across clinical, HR, finance, procurement and operations teams to ensure consistent policy application.
- Supported PPE procurement and compliance during COVID-19, helping maintain supplies for 50+ staff.
- Coordinated between procurement, compliance and operations teams to apply PPE standards consistently across sites.
- Helped update internal guidance on PPE use and infection control procedures.
Education
Master of Arts - International Relations
University of Sheffield
Sheffield 09.2023 - 12.2024
Master of Arts - English Literature, Linguistics and Pragmatics
University of Pune
Pune, India 06.2019 - 05.2021
Skills
- Policy research and analysis
- Regulatory and governance monitoring
- Public service delivery support
- Stakeholder engagement and coordination
- Briefing notes and report writing
- Strategy and programme support
- Evidence-based recommendations
- Sustainability and inclusion awareness
- Project coordination and tracking
- Microsoft Word, Excel and PowerPoint
Languages
English
Advanced (C1)
Certification
University Degree Certificates
References
References available upon request.
Timeline
Personal Career Break
Break
01.2025 - 01.2026
Master of Arts - International Relations
University of Sheffield
09.2023 - 12.2024
General manager
Diwylliant International Pvt Ltd
04.2022 - 07.2023
Policy & Operations Assistant
Saptaparni Healthcare Pvt. Ltd | Pune, India
03.2020 - 03.2022
Master of Arts - English Literature, Linguistics and Pragmatics
University of Pune
06.2019 - 05.2021