Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Shivani Soni

Manchester

Summary

Accomplished Team Lead and Engineer with a proven track record at Amazon and Microsoft, specializing in cloud technology and employee development. Expert in Azure, AWS, and fostering team growth, I've significantly enhanced operational efficiency and technical proficiency. My leadership has been pivotal in driving innovation and maintaining high employee engagement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Lead, Operations

Amazon
09.2023 - Current
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Operations Engineer

Amazon
09.2021 - 09.2023
  • Provided technical assistance during operational changes via both on-site support and remotely.
  • Provided independent technical reviews of operational procedures and plans to eliminate functional bottlenecks.
  • Led root cause analyses to identify and address problems in customer's production.
  • Collaborated with cross-functional teams to develop and implement process changes.
  • Solved complex technical issues for customers resulting in multiple five star ratings.
  • Curated training material and delivered for Bootcamps and Continued education throughout the tenure to skill up engineers within the team
  • Became part of New Hire team and delivered multiple sessions to new hire employee helping them with their onboarding.
  • Successfully completed IAM Bar Raiser, AD Admin Bar Raiser, Communication Bar Raiser, VPN Skill.
  • Became a single point of contact for all technical Networking issues for the Manchester team.
  • Created runbooks and guides to document steps taken to resolve a unique and complex issue.
  • Actively took part in hiring where I took 20 interviews in the span of 6 months after joining the team. Also helped the team in building Interview repositories to standardize the Interviewing process related to technical domain like Windows, AD and Networking.

Azure Cloud Support Engineer

Microsoft
07.2018 - 07.2021
  • Deployment and Management of virtual environments in Azure (Resource Groups, Compute, Virtual Networks, Subnet, Express Routes, VPN Gateways, Point-to-Site, Storage, Network Security Groups (NSG), Route Tables (UDR), Availability Sets, Key-Vaults, Load Balancers, Application Gateway, etc.)
  • Troubleshooting on Inter Virtual network(Vnet), Intra Vnet and on prem connectivity and routing issues. Experience on Power Shell scripts to automate the Azure cloud system creation including end-to-end infrastructure, VMs, Networking, Security firewall rules and Load balancer.
  • Worked on Migration project of On Premise server to Cloud Environment Azure/AWS Troubleshooting Express Route connectivity and BGP issues Troubleshoot and resolve Technical issues related to Azure Networking and its inter-dependent IaaS, PaaS and SaaS solutions via phone, email and remote access.
  • Automating Management of Azure Resources using PowerShell and ARM Templates. Member of Virtual team that handled support for outages caused due to planned maintenance.
  • Completed internal SME (Subject Matter Expert) assessments on various Azure Networking products and received accreditation.

Technical Support Engineer

Citrix
08.2014 - 07.2018
  • Designing, Installation, Configuration, Publishing and Upgradation/Migration of Citrix Virtual Apps and Desktops (XenApp and XenDesktops).
  • Troubleshooting issues with VDI Registration, Application Launch, Application Enumeration, Machine Creation Services, Citrix User Profile management, Catalog and Delivery Group Issue, Citrix Policy, Hosting Issue, Power State unknown and Provisioning services.
  • Integrating Active Directory with Citrix Environment and managing Group Policy Environment.
  • Troubleshooting and Analyzing Wireshark traces for No Boot , Slow Boot & Boot Storm Issues. Implementation, Creation, Management of Storefront Servers and Troubleshooting Storefront for App Enumeration and App Launch. Integration of ADC with Storefront/CVAD Configuration, Installation and Management of Sharefile Zones and Storage Controller .
  • Troubleshooting issues with File Upload & Download,ADFS Login Issues,SSO login. Working on Tools like Driver Mapper ,Desktop App , Share File Sync, Connectors. Basic Experience on managing Active Directory environment and knowledge of Domain controller , Kerberos , FSMO , AD health check up, DNS and DHCP.

Education

Bachelor of Engineering - Information Technology

Hitkarini College of Engineering And Technology
Jabalpur
04-2014

Skills

  • Performance and KPI monitoring

  • Work assignment delegation

  • Employee engagement

  • Talent acquisition

  • Diversity and inclusion

  • Complaint and conflict resolution

  • Employee training and mentoring

  • Cloud technology : Azure and AWS

  • IAAS and PAAS (Windows/Linux/EC2/VMs/IAA)

  • Networking (Loadbalancers/VPN/DC/ER/VPC endpoints)

  • Security (WAF/Security Hub/Trusted advisor/Guard Duty)

  • Troubleshooting tools (Netmon/Wireshark/Sysinternal)

Certification

ITIL 4 certified

Future Leader Development Program @ Amazon

AWS Solution Architect Associate

Azure Administrator Az-104

Awarded A and B certificate in National Cadet Corps


Hobbies

Travelling

Upcycling, recycling and redesigning old stuff 

Dancing and Painting

Reading Philosophy


Timeline

Team Lead, Operations

Amazon
09.2023 - Current

Operations Engineer

Amazon
09.2021 - 09.2023

Azure Cloud Support Engineer

Microsoft
07.2018 - 07.2021

Technical Support Engineer

Citrix
08.2014 - 07.2018

Bachelor of Engineering - Information Technology

Hitkarini College of Engineering And Technology

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Shivani Soni