Summary
Overview
Work History
Education
Skills
Languages
Additional Projects
Timeline
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SHIVANI SHIVANI

Hackney,UK

Summary

A highly skilled professional with expertise in analytical and problem-solving skills, adept at developing effective marketing strategies and proficient in e-commerce platforms. Demonstrates exceptional communication abilities and an empathetic approach, ensuring successful conflict mediation and influential networking. Adaptable to dynamic environments, committed to leveraging core competencies for achieving organisational goals.

Overview

2
2
years of professional experience

Work History

Internship

Saraswati Ayurved Hospital and Medical College
Mohali
11.2022 - 11.2023
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
  • Maintained accurate patient records and ensured compliance with regulatory standards.
  • Assisted senior physicians in diagnosing and treating patients using Ayurvedic principles and therapies.

Customer Service Manager (CSM)

Entain (Ladbrokes)
Holborn, City of London
04.2024 - Current
  • Develop strategies to enhance customer engagement and satisfaction.
  • Address and resolve customer inquiries, complaints, & issues promptly and effectively.
  • Foster a supportive and collaborative team environment to enhance employee satisfaction and retention.

Education

Global Business MBA - Business management

Coventry University London
London, UK
01/2024 - 01/2025

Bachelor of Ayurvedic Medicine and Surgery (BAMS) - Ayurvedic Principles and theory, Ayurvedic Diagnosis and clinical methods, Ayurvedic Therapies and Treatments, Ayurvedic Pharmacology

Saraswati Ayurved Hospital and Medical College
Mohali, India
11.2017 - 11 2023

Skills

  • Analytical skills
  • Problem-solving skills
  • Communication skills
  • Empathetic approach
  • Adaptability
  • Influential networking
  • E-Commerce platforms proficiency
  • Conflict mediation
  • Marketing strategy development

Languages

English
Fluent
Hindi
Native
Punjabi
Native

Additional Projects

IR COIL Project Huawei - "International Relations: National Stakeholder Analysis of Huawei's International Investments" 

(Autumn Term, 2024)

  • Cross-Cultural Collaboration: Gained experience in working with international teams, adapting to diverse cultural perspectives, and effectively communicating across borders.
  • Global Business Insights: Developed a deep understanding of global business dynamics, particularly in the technology (Huawei) and aviation (Air Asia) sectors.
  • Strategic Stakeholder Management: Enhanced knowledge of identifying and mapping stakeholder interests and influences.
  • Real-World Application of Policy Analysis: Gained insight into policy-making processes, particularly how global corporations interact with government policies.


Medical Camps - Healthsure Multispeciality Hospital, Punjab, India

(July, 2022)

  • Community Engagement & Stakeholder Management: Built strong interpersonal and communication skills by interacting with diverse patient groups and local communities, enhancing the ability to understand customer needs and manage stakeholder relationships.
  • Resource Management: Gained practical experience in optimizing limited resources - time, personnel, and medical supplies - translating to strong project and operational management capabilities.
  • Team Leadership & Coordination: Collaborated with multidisciplinary teams in high-pressure environments, developing leadership and coordination skills essential for managing cross-functional business teams.
  • Data Collection & Analysis: Conducted health surveys and patient assessments, sharpening data gathering, reporting, and analytical skills relevant to business intelligence and market research.

Timeline

Customer Service Manager (CSM)

Entain (Ladbrokes)
04.2024 - Current

Internship

Saraswati Ayurved Hospital and Medical College
11.2022 - 11.2023

Bachelor of Ayurvedic Medicine and Surgery (BAMS) - Ayurvedic Principles and theory, Ayurvedic Diagnosis and clinical methods, Ayurvedic Therapies and Treatments, Ayurvedic Pharmacology

Saraswati Ayurved Hospital and Medical College
11.2017 - 11 2023

Global Business MBA - Business management

Coventry University London
01/2024 - 01/2025
SHIVANI SHIVANI