Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Shivani Sharma

Birmingham

Summary

Energetic Scrum Master and Project Administrator/Coordinator with 2 years of experience leading and supporting Agile teams. Skilled at scheduling and directing daily scrums to ensure effectiveness. Natural problem-solver who identifies barriers to progress and finds solutions to keep teams on track. Certified Scrum Master offering 1 year plus experience in improving processes and complex product deliveries by implementing a scaled Agile environment. Hands-on in training teams and supporting product owners to remove impediments and backlogs, enhance velocity, and help teams adopt Agile methodology. I possess excellent interpersonal and communication skills, with the ability to influence decisions and develop positive internal and external relationships.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Project Administrator / Coordinator

FRP Technologies
Birmingham
10.2023 - 04.2024


  • Facilitating the planning, collaboration with Cross-functional teams, communication, and coordination through structured Agile ceremonies (e.g., leading Daily Scrum, Refinement, Retrospectives, Sprint Planning)
    Removing or managing impediments to allow the project teams to focus on delivery and driving delivery within the Scrum teams using Agile best practices.
  • Monitoring Sprint Progress: Keeping an eye on the progress of the ongoing sprint, ensuring that the team is on track to achieve their sprint goals and that the sprint backlog is being completed.
  • Ensuring the Scrum teams are protected from external interruptions and working with the product owners and project managers to manage prioritisation.
  • Coaching the project and engineering teams in areas in which Scrum is not yet fully adopted and understood.
  • Effectively communicating with stakeholders at various levels of the business.
  • Working closely with other members of the project team to ensure the smooth and efficient completion of all projects promptly.
  • Arranging kick-meetings with engineers, architects, and project managers to discuss project progression.
  • Dealing with the raw material requirements of a project and liaising with the project team, customers, and suppliers to ensure the correct grade(s) are available at the right time.
  • Chasing suppliers to ensure they are on track for delivery of parts to meet customer-required delivery dates.
  • Ensuring customers are kept up to date on the delivery dates of the parts.
  • Reviewing CAD and drawings Analysing assembly parts or tooling parts requirements and finalising project costs.
  • Inputting all CAD, material, and colour, grade, and finish requirements on Seds.
  • Sending quotations and project plans to customers and updating project details on Sage and adding live project status on T-Cards.
  • Raising customer purchase orders and filing those in project folders.
  • Checking quality requirements and arranging meetings with the quality team.
  • Planning project lead times and making sure manufacturing of those parts is on time.
  • Carrying out data analysis on the projects assigned and presenting those reports to the higher management as the main point of contact for project participants regarding scope, budgets, data finances, tasks, and priorities.
  • Conducted in-depth project financial risk assessments to determine the risk factors involved and potential losses.
  • Drafted progress reports to monitor project developments and ensure processes stayed on target.
  • Achieved desired results by monitoring project progress, anticipating potential bottlenecks, and implementing preventative action.
  • Acted as the first point of contact for queries around deliverables and problem-solving to maintain smooth running operations.
  • Boosted on-site productivity by implementing strategic process improvements.
  • Planned and managed multiple large-scale automotive projects within the UK.
  • Managed the project team, coordinating contractor activities to execute projects under budget and within strict deadlines.
  • Evaluated financial risks for 100 projects, mitigating potential losses valued at £2 million.
  • Compiled progress reports for 24 projects, ensuring they met their milestones and budget targets.
  • Prevented bottlenecks in 30 projects, achieving 95% of project goals.
  • Managed 10 large-scale automotive projects, delivering each under budget and before deadlines.
  • Outlining the project initiation document, creating a full business case, and preparing timing plans, schedules, and budget plans.
  • working on project milestones, work breakdown structures, network charts, linear responsibility charts, and Gantt charts.
  • Verifying the quality plan making sure inspection reports are aligned with PPAP reports. working on risk planning, updating, and maintaining the risk log.
  • played a massive part in change management, control measures, and updating change logs.
  • Leading project review meetings and delivery documents with product owners, project managers, and engineers and checking project closure memos.

Branch operations coordinator

RS Group
London
12.2022 - 09.2023
  • Logistical planning, Performed excellent customer service through transactions at the sales counter of our branch
  • Helping identify our customers' needs and requirements by using a proactive approach via Phone, email, and chat
  • Carrying out product search queries and identifying RS stock numbers using our catalogue
  • Investigating and resolving customer issues from general and technical questions whilst advising on delivery options and dispatches
  • Undertaking warehouse and stock management picking and packing
  • End to End-to-end order management, purchase order processing, and arranging deliveries
  • Key Account management B2B clients
  • Managing and organising consignments, scheduled orders, and executing PED inspection
  • Health and safety, fire Alarm testing, opening, and closing of the Branch
  • PI counts, assisting branch manager in daily banking, analysing customer sales reports, and achieving monthly and quarterly targets (KPIs)
  • Actively involved in CI projects in the Branch
  • Oversaw and trained clerical support staff to accomplish challenging objectives
  • Drafted contracts and purchase orders for the team
  • Organised files to support efficiency and traceability
  • Prepared orders to deliver excellent presentation and quality standards
  • Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency
  • Managed bookings to optimise team availability
  • Promoted a safe working environment by implementing regulatory standards, policies, and guidelines
  • Optimised team training and staff development.

Customer Service Executive contract role

Tom Dixon
London
07.2022 - 10.2022
  • Pro-actively assist all forms of communication from customers, this could be anything from Telephone to Live Chat to Email and could be about product inquiries, delivery information, complaints, or advice
  • Order Management: Supporting B2C after-sales orders and sales return orders posting which is part of daily open order management
  • This entails reserving stock against stock availability and managing inbound stock allocations against specific orders
  • This included managing returns, exchanges, and replacements, and going above and beyond to resolve issues as and when they arise
  • Acting as Ambassador for the brand as part of the Customer Experience department, when speaking to Tom Dixon customers
  • Advised management of customer service trends, creating proactive strategies to maintain best practices
  • Drove sales by verifying customers were constantly informed of the latest products and services available
  • Adhered strictly to policies and procedures for continued company compliance
  • Added value to customer purchases by upselling additional products and services.

Education

Master of Business Administration - Strategic Business Planning, Projects Management

University of East London
London, ENG
09.2020 - 09.2022

Certified Scrum Master - Agile, project management

Scrum Alliance
London, ENG
05.2023 - 05.2023

Bachelor of Commerce - Accounting and Finance

Dr Anna Saheb Vartak College
04.2019 - 05.2019

Skills

  • Certified Scrum Master with a background in communicating Effectively with high-performance teams
  • CAD, Drawings, checking all the Automotive Material parts to ensure compatibility
  • Financial risk analysis
  • Microsoft Office, Advanced Excel, PowerPoint, Word, SAP, ERP, Salesforce, Quote Manager, MySQL, PostgreSQL, R programming, Data Analysis using Excel, What if Analysis, Data Validation, PowerPoint BI, Tableau, Zendesk
  • Excellent Knowledge of fundamental projects Management processes, methodologies like Scrum Agile, Kanban, and waterfall, and tools & and techniques and ability to adapt them to Organisation
  • Financial auditing
  • Project coordination
  • Document management
  • Process Improvement
  • Root Cause Analysis
  • Microsoft SQL Server
  • Salesforce CRM expert
  • Lean Six Sigma
  • Jira

Languages

English Fluent Written and verbal
Proficient (C2)
Hindi
Native

Timeline

Project Administrator / Coordinator

FRP Technologies
10.2023 - 04.2024

Certified Scrum Master - Agile, project management

Scrum Alliance
05.2023 - 05.2023

Branch operations coordinator

RS Group
12.2022 - 09.2023

Customer Service Executive contract role

Tom Dixon
07.2022 - 10.2022

Master of Business Administration - Strategic Business Planning, Projects Management

University of East London
09.2020 - 09.2022

Bachelor of Commerce - Accounting and Finance

Dr Anna Saheb Vartak College
04.2019 - 05.2019
Shivani Sharma