SHIVANI RAWAT
United kingdom,liver
Summary
Dynamic professional with expertise in communication, team leadership, and multitasking. Demonstrates proficiency in problem solving and decision-making, complemented by mastery of restaurant POS software and cash register operation. Skilled in coordinating special events and utilising Opera, Opentable, and Dojo software to enhance operational efficiency. Committed to leveraging skills for continued growth in the hospitality industry.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Assistant Restaurant Manager
Haute Dolci
Liverpool
06.2024 - 05.2025
- Researching new wholesale food suppliers and negotiating prices.
- Calculating future needs in kitchenware and equipment and placing orders, as needed.
- Managing and storing vendors' contracts and invoices.
- Overseeing restaurant staff performance, ensuring quality dining.
- Monitor compliance with safety and hygiene regulations.
- Gather guests' feedback and recommend improvements to our menus.
- Liaised with the General Manager to resolve all the queries.
- Handling all kinds of cashiering and checklists.
Guest Relationship Executive
Carnival By Tresind
Dubai
10.2023 - 05.2024
- Company Overview: Dubai - Michelin guide 2023 & 2024
- Carried out supervisory functions, including coordinating and implementing events.
- Managing staff's weekly schedule.
- Provided training to all outlet desk staff on all aspects of fine dining in order to maximize service levels delivered to guests.
- Opening & closing the restaurant following appropriate procedures and all other duties to enable smooth functioning.
- Greeted guests with professionalism & courtesy, identified complaints, made service recovery data and provided effective resolutions.
- Dubai - Michelin guide 2023 & 2024
Reservation Hostess
Carnival By Tresind
Dubai
10.2021 - 10.2023
- Company Overview: Dubai - Michelin Guide 2022 & 2023
- Greeted guests with professionalism & courtesy, identified complaints & provided effective resolutions.
- Provided outstanding level of Guest service as a hostess & waitress.
- Opening & closing the desk responsibility.
- Dubai - Michelin Guide 2022 & 2023
Industrial Trainee
JW Marriott
Bengaluru, India
12.2019 - 04.2020
- Company Overview: Bengaluru Karnataka
- Should be kept to learn and maintain high standard SOPs and quality of work, as the exposure gained from the industrial training.
- Guest handling, GRE role, situation handling, Checkout procedure and in All dining restaurant service.
- Bengaluru Karnataka
Education
Master of Business Administration - Hospitality Management
Amity University
India 05.2025 -
BSC - Bachelor of Science in hospitality & Administration
IHM Silvassa
08.2018 - 08.2021
12th Standard - PCM with IT
CBSE
10th Standard - undefined
CBSE
Skills
- Communication skills
- Team leadership
- Multitasking
- Problem solving
- Opera knowledge
- Opentable Software
- Dojo software
- Special events coordination
- Decision-Making proficiency
- Restaurant pos software mastery
- POS cash register operation
Languages
English
Hindi
Personal Information
- Father's Name: Mr Sourabh Singh Rawat
- Date of birth: 10/15/99
Custom
I hereby declare the above information given by me is true.
Timeline
Master of Business Administration - Hospitality Management
Amity University
05.2025 -
Assistant Restaurant Manager
Haute Dolci
06.2024 - 05.2025
Guest Relationship Executive
Carnival By Tresind
10.2023 - 05.2024
Reservation Hostess
Carnival By Tresind
10.2021 - 10.2023
Industrial Trainee
JW Marriott
12.2019 - 04.2020
BSC - Bachelor of Science in hospitality & Administration
IHM Silvassa
08.2018 - 08.2021
12th Standard - PCM with IT
CBSE
10th Standard - undefined
CBSE
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