Shivani Pisati
Hyderabad
Summary
Seasoned professional with focus on customer service management and team leadership. Capable of enhancing customer satisfaction and streamlining service processes through strategic planning and strong communication skills. Skilled in conflict resolution, staff training, and fostering positive work environment to drive team performance.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Customer Support Manager
Ahuja informatics
hyderabad
04.2024 - 06.2025
- Oversaw daily operations, guaranteeing seamless customer experience.
- Facilitated weekly meetings for improved team performance and motivation.
- Pioneered new approaches to problem-solving that increased efficiency.
- Implemented new CRM software providing quicker solutions to customer queries.
- Achieved customer satisfaction by swiftly resolving their queries and issues.
- Maintained up-to-date knowledge of industry trends to provide informed recommendations assisting customers in making informed decisions.
- Allocated resources efficiently to meet fluctuating client demands.
- Drove account growth through comprehensive sales strategy.
- Assessed customer feedback to initiate account improvements and elevate service delivery standards.
Team Head-Customer Support
Ahuja informatics
hyderabad
04.2023 - 04.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Handled complex customer queries to ensure resolution and satisfaction.
- Balanced workload across the team to prevent burnout and maintain efficiency.
- Facilitated weekly meetings to drive operational improvements.
- Continuously updated industry knowledge, keeping abreast of new trends and technologies in customer service delivery.
- Monitored team performance regularly, ensuring quality standards were met.
Customer Service Representative.
Ahuja Informatics
hyderabad
10.2021 - 04.2023
- Ensured smooth running of operations with timely preparation of reports.
- Trained new hires for improved productivity and efficiency on the job floor.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Performed administrative duties contributing towards smooth store operations.
- Streamlined processes through efficient record keeping.
Education
Bachelor of Techonology - computer science
Vignan institute of technology
Hyderabad India 06.2015 - 03.2021
Intermediate -
Narayana Junior college
Hyderabad 06.2013 - 06.2015
SSC -
Pavitratma high school
Nalgonda 06.2012 - 06.2013
Skills
- Proficiency in ms office
- Knowledge of crm systems
- Conducting training sessions
- Tactful diplomacy
- Call quality monitoring
- Technical support knowledge
Timeline
Customer Support Manager
Ahuja informatics
04.2024 - 06.2025
Team Head-Customer Support
Ahuja informatics
04.2023 - 04.2024
Customer Service Representative.
Ahuja Informatics
10.2021 - 04.2023
Bachelor of Techonology - computer science
Vignan institute of technology
06.2015 - 03.2021
Intermediate -
Narayana Junior college
06.2013 - 06.2015
SSC -
Pavitratma high school
06.2012 - 06.2013
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