Shivani Gandotra
Manchester,United Kingdom
Summary
Accomplished professional with extensive expertise in project management, office administration, and organisational skills. Demonstrates exceptional time management and communication skills, ensuring efficient team coordination and superior customer service. Proficient in scheduling and planning, data entry and management, and the Microsoft Office Suite (Word, Excel, PowerPoint). Adept at budget management, problem-solving, marketing strategy development, sales forecasting, market research, and consumer behaviour analysis. Experienced in patient care and skilled as a Receptionist and Optical Assistant with JSR Opticians, offering top-notch customer service, managing appointments, and providing technical support to optometrists. Committed to enhancing customer relations while achieving organisational goals and delivering seamless client experiences in diverse settings.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Optical assistant/Receptionist
JSR OPTICIANS
Manchester, United Kingdom
08.2024 - Current
- Improved patient experience by conducting thorough pre-screening procedures.
- Assisted senior optometrist for accurate diagnosis of eye conditions.
- Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
- Answered customer queries with excellent product knowledge and professionalism.
- Coordinated appointments to enhance efficiency in the clinic.
- Managed customer betting accounts, ensuring accuracy and timely updates.
Marketing Manager
ASL Tutorials
JAMMU
04.2019 - 08.2023
- As the marketing manager at ASL Tutorial, I will enhance the institution's visibility and reputation through strategic brand promotion
- I will plan and execute effective marketing campaigns, conduct market research to analyze trends and competitors, and drive student recruitment with targeted strategies
- Creating engaging promotional content for various platforms and managing ASL Tutorial's online presence on social media will also be key aspects of my role
- Additionally, I will organize events and workshops to attract prospective students, oversee the marketing budget to ensure a high return on investment and build partnerships with schools and organizations
- Monitoring and reporting on the effectiveness of marketing efforts will be essential to continuously improve the institution's outreach and engagement
- I played a crucial role in providing guidance and support to students
- My responsibilities often include academic advising, helping students set educational goals, addressing personal or social concerns, and facilitating communication between students and faculty
- I also assist in career counselling, helping students make informed decisions about their academic and professional paths
- My goal is to create a positive and conducive learning environment for students.
Education
MSc in International Marketing Management - Marketing
Manchester Metropolitan University
09.2023 - 09.2024
Master's in Commerce -
Cluster University of Jammu
08.2019 - 11.2021
Bachelor of Commerce -
Jammu University
05.2017 - 07.2019
Skills
- Project Management
- Office Administration
- Organizational Skills
- Time Management
- Communication Skills
- Team Coordination
- Customer Service
- Scheduling and Planning
- Data Entry and Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Budget Management
- Problem-Solving
- Marketing Strategy Development
- Sales Forecasting
- Market Research and Analysis
- Consumer Behaviour Analysis
- Patient care
- Customer relations
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Certification
- Marketing Strategies-Sales Forecasting and Case Studies, Alison, 2024
- Principles of Marketing, Alison, 2024
- Principles and Marketing Mix Models in Marketing Analytics, Alison, 2024
Timeline
Optical assistant/Receptionist
JSR OPTICIANS
08.2024 - Current
MSc in International Marketing Management - Marketing
Manchester Metropolitan University
09.2023 - 09.2024
Master's in Commerce -
Cluster University of Jammu
08.2019 - 11.2021
Marketing Manager
ASL Tutorials
04.2019 - 08.2023
Bachelor of Commerce -
Jammu University
05.2017 - 07.2019
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