Summary
Work history
Education
Skills
Languages
Interests
Timeline
Generic

Shivam Vyas

Colchester,Essex

Summary

A highly motivated and academically accomplished student of Economics and Psychology at the University of Essex, I am distinguished by my inclusion on the Dean's List for Excellence and my consistent academic achievements. My diverse professional experiences in Support Work, Customer Service demonstrate my adaptability, strong interpersonal skills, and commitment to excellence. With a keen analytical mind and proficiency in statistical analysis tools like R and SPSS, I am well-equipped to contribute effectively in data-driven environments.

Work history

Support Worker

Better Healthcare Services
Colchester, United Kingdom
04.2022 - Current
  • Successfully assisted clients with mental and learning disabilities in their daily activities, fostering independence and autonomy
  • Developed exceptional interpersonal skills through building strong, trust-based relationships with clients, their families, and healthcare professionals.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.

Customer Service Representative

Teleperformance
Indore, India
04.2021 - 09.2021
  • Maintained precise and organised documentation, ensuring that critical information was consistently up-to-date and accessible
  • Responded promptly to customer inquiries through chat and email, delivering exceptional service that met or exceeded customer expectations
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Collaborated actively with team members to improve customer service processes, contributing to streamlined operations and more efficient problem resolution.

Education

Bachelor of Science - Economics with Psychology

University Of Essex
Colchester, Essex
10/2021 -

CBSE Year 12 - (Equivalent to A level) -

New Digamber Public School
Indore, India

Skills

  • Knowledge in statistical analysis software (R,SPSS)
  • Microsoft Office, Excel, Powerpoint
  • Adaptability and learning agility
  • Teamwork
  • Customer Service

Languages

English
Fluent
Hindi
Native

Interests

Rugby

Piano

Running

Timeline

Support Worker

Better Healthcare Services
04.2022 - Current

Customer Service Representative

Teleperformance
04.2021 - 09.2021

Bachelor of Science - Economics with Psychology

University Of Essex
10/2021 -

CBSE Year 12 - (Equivalent to A level) -

New Digamber Public School

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Shivam Vyas