Shivam Singh

A highly skilled professional with problem-solving abilities and remains calm under pressure, fostering effective team building and strategic planning. Proven leadership in quality assurance, aiming to leverage these competencies towards impactful contributions in future roles.

Diligent Checker with knack for identifying errors and ensuring quality control in high-paced environments. Improved accuracy rates and streamlined processes, resulting in fewer customer complaints and higher satisfaction. Known for keen observation skills and commitment to maintaining high standards.

Experienced professional with focus on ensuring accuracy and consistency in complex processes. Capable of enhancing operational efficiency through keen attention to detail and strong analytical skills. Committed to maintaining high standards and delivering reliable results.

• Helped colleagues from process mapping team to successfully build end to end DSAR SOP
• Created quizzes on GDPR policies to check the knowledge of staff
• Trained around 40+ support staff on four eye checking process
• Trained numerous internal staff on redacting checking process
• Received recognitions for training and query management
• Led the checking team trainings for new joiners
• Received LOV award for leading the training in January 2025
• Ran controls testing with Risk team and successfully implemented controls for redaction checking and initial checking
• Helped team members achieve accreditation by acting as personal buddy
• Work as a lead PSA for checking team
• Trained around 10 cleansing team staffs in redaction checking process in the month of June 2025
• Trained new team members on initial checking new workflow and worked as a buddy to help them get accreditation

· Reading

· Dairy Writing

· Travelling