Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Shivam Patel

Wembely

Summary

Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.

Overview

7
7
years of professional experience

Work History

Department manager

Tesco
Pinner, Harrow
05.2021 - Current
  • Led by example, embodying positive work ethic and motivating staff for peak performance.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Directed staff schedules and rosters, optimising workforce efficiency.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.

General assistant

Tesco
Hayes
05.2017 - 05.2021
  • Worked closely with team members to achieve collective goals and objectives.
  • Carried out day-day-day support duties accurately and efficiently.
  • Greeted guests and clients with warmth and professionalism.
  • Kept office tidy, organised and stocked with supplies.

Assistant mechanic

Car Clinic Limited,
Wembley, Brent
10.2017 - 01.2018
  • Worked with team members to coordinate workflow and complete high-volume services in busy environments.
  • Repaired brakes and changed fluids to deliver safe vehicles. Changed vehicle oil and replaced filter.
  • Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
  • Documented work logs and repairs to maintain accurate records.
  • Inspected customer vehicles for wear, tear and damage from accidents.

Education

Certificate of Higher Education - Marketing Management

University of Westminster
London
/2016 - /2018

Skills

  • Customer relations
  • Leadership skills
  • Outstanding customer service
  • Customer Service
  • Team Leadership
  • Strategic planning
  • Sales expertise
  • Performance Management

Affiliations

  • I possess a strong passion for cars and enjoy working on them recreationally. My dream is to restore my classic BMW e30 and modernise it to todays specifications.
  • In addition, I am creative and constructive and like to indulge in DIY projects to maintain and create value around our house. I also support and assist friends and family with projects as I believe everyone should live in a safe and secure environment.
  • Moreover, I am sociable and enjoy bringing people together so I support my local community annually.

References

References available upon request.

Timeline

Department manager

Tesco
05.2021 - Current

Assistant mechanic

Car Clinic Limited,
10.2017 - 01.2018

General assistant

Tesco
05.2017 - 05.2021

Certificate of Higher Education - Marketing Management

University of Westminster
/2016 - /2018

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Shivam Patel